Task Assignment Is Not Working.

Task Assignment Is Not Working. what could be the possible reasons?

There can be multiple reasons as follows:

Agent wallet balance is exhausted,

agent is off duty,

auto allocation key is set to zero,

agent is occupied by the old task,

agent schedule is off,

limit is set on the number of tasks done by the agent and out of the geofence area.

Information on task assignment

Task assignment on tookan can be done after creating tasks.

Create a new task, by selecting any one of the following:

firstly Create Task OR Bulk Import Tasks
– secondly Fill in all the details in the Task creation form.
-Select a Team from the drop-down.
-Choose one or multiple agents from ‘Assign agent’.
– lastly Click on ‘Submit’ to save the task.

  • secondly,
    -Click on Tasks in the left pane
    – Under the Actions column, click on three dots and select Assign.
    – lastly Fill in the details and click on Submit to complete the action.

Task Assignment on tookan :

Task assignment on tookan can be done after creating tasks.

Create a new task, by selecting any one of the following:

firstly Create Task OR Bulk Import Tasks
– secondly Fill in all the details in the Task creation form.
-Select a Team from the drop-down.
-Choose one or multiple agents from ‘Assign agent’.
– lastly Click on ‘Submit’ to save the task.



Video – https://www.youtube.com/watch?v=uPD3TUvZPYU
 

https://youtube.com/watch?v=uPD3TUvZPYU%3Ffeature%3Doembed
  • secondly,
    -Click on Tasks in the left pane
    – Under the Actions column, click on three dots and select Assign.
    – lastly Fill in the details and click on Submit to complete the action.
  • Video – https://www.youtube.com/watch?v=LRWf4MUI9PA
https://youtube.com/watch?v=LRWf4MUI9PA%3Ffeature%3Doembed

Third
– similarly You could assign a task to an agent from the top left side panel of the Dashboard also.

Select the Unassigned tab to directly assign the task to the agent.


– Click on ‘Assign Agent’’ button on the task tile.
– consequently A popup would appear and you could choose from the drop down,

list of idle agents that appear.

-Click on the name of the desired agent, as a result, unassigned task automatically gets assigned to him/ her.

for more information on task assignment click here

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