The marker for one of my drivers isn’t moving on map. How can I troubleshoot this?

You can troubleshoot the agent marker on maps by following the below given steps
a. Settings -> Apps -> Tookan Agent -> Battery -> Allow background activity (enable)
b. Settings -> Apps -> Tookan Agent -> Battery -> Optimise battery usage -> Select Tookan agent -> Disable Tookan Agent optimization

Please make sure agents have followed these settings.

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