Why Can’t I Assign Tasks To My Agents?

There could be multiple reason in failing of task assignment. Please check the source of task creation (Manually/Customer App, Tookan Form, API, Some Other Platform)

  • Please confirm weather the agent is on duty or not
  • Agent has completed the last task assigned, hence not recieving more tasks.
  • Agent working schedule is different from that of task start timing
  • Tags chosen while task creation is different
  • Agent does not fall under the Auto-allocation chosen
  • If you still fail to figure out the reason for task assignment failure please contact out chat support.

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