There could be multiple reason in failing of task assignment. Please check the source of task creation (Manually/Customer App, Tookan Form, API, Some Other Platform)
- Please confirm weather the agent is on duty or not
- Agent has completed the last task assigned, hence not recieving more tasks.
- Agent working schedule is different from that of task start timing
- Tags chosen while task creation is different
- Agent does not fall under the Auto-allocation chosen
- If you still fail to figure out the reason for task assignment failure please contact out chat support.