Conversational Support Dashboard allows you to handle chats and perform multiple functions to provide seamless customer support with the help of

• Chatbots
• WhatsApp Widget
• Live Chat
• Phone Call
• Audio/Video calling

 

All the chats on the dashboard are segmented into 2 parts:

• All Chats
• My Chats

 

Features available to you in the dashboard are:

• Agent Status
• Agent Assignment
• Saved Replies
• Customer Profile
• Labels
• Payment
• Shared Media
• Chat History
• Channel Timeline
• Members
• Internal messages
• Filters 
• Add deals