Dashboard

Conversational Support Dashboard allows you to handle chats and perform multiple functions to provide seamless customer support with the help of

  • Chatbots
  • WhatsApp Widget
  • Live Chat
  • Phone Call
  • Audio/Video calling

 

All the chats on the dashboard are segmented into 2 parts:

  • All Chats
  • My Chats

 

Features available to you in the dashboard are:

  • Agent Status
  • Agent Assignment
  • Saved Replies
  • Customer Profile
  • Labels
  • Payment
  • Shared Media
  • Chat History
  • Channel Timeline
  • Members
  • Internal messages
  • Filters 
  • Add deals

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