You can now provide customers with real-time support on the website itself or on WhatsApp.
WhatsApp is a better channel for conversation because you can provide support 24*7 even if your marketplace app or site is closed.
On the customer’s end, the chat will be done on WhatsApp whereas on your end it will be on the Hippo dashboard, thus enabling the best of the two platforms. You can use saved replies, create internal notes, create leads and push to CRM.
Most important features:
- Multi-agent support inbox merged with Hippo.
- Chat Button on the website for instant support.
- Unlimited chats without any restrictions.