Hippo Chatbot. Your Tireless 24/7 Customer Support Agent
Chat bots serve as a conversational partner. It is used to conduct an on-line chat conversation via text in lieu of providing direct contact with a live human agent.
Admins can set up their chat bots and add pre-recorded responses for commonly asked questions by users.
Steps to setup the Chatbot :
Admin Dashboard < Conversations < click Chat Dashboard < Bots
Why Chatbots are Important
Chatbots are used to streamline the interactions between people and services, enhancing customer experience. At the same time, they offer new opportunities to improve the customers engagement process by reducing the typical cost of customer service.
Learn how to set up Chats Bots through Hippo with the following Tutorial Video