FAQs – Marketing Section

How I can upload the CSV in the push campaign?

  • Goto user section / Push campaign(for Yelo)
  • CSV file upload option at the right top
  • upload the file and compare the fields
  • click on continue
  • Provide other required details and send Broadcast

How to configure PROMO CODE /discount/Taxes?

  • Marketing<<Promotions<<Add Promotions to add promo code
  • Marketing<<Promotions<<Discount<<Choose a store from dropdown to add merchant level discounts<<Set discount
  • Configure<<Order Settings<<Taxes ,Fees & Charge<<Set Marketplace Restaurant or Additional Taxes

How to upload a CSV for push campaign?

  • Goto user section / Push campaign(for Yelo)
  • CSV file upload option at the right top
  • Upload the file and compare the fields
  • Click on continue
  • Provide other required details and send Broadcast.


Why are discounts not being added on Add-ons?

To enable discount on add ons 

Goto Marketing <<Promotions<<Discounts<<Add discount<<Enable given toggle.

How can we provide discounts on a specific store?

  • Marketing 
  • Discount
  • Select Store from the dropdown on the top left
  • Click Set Discount Button
  • Enter Discount value & dates
  • Click add

How to add a discount to a product?

  • Marketing
  • Discount
  • Select Store from the dropdown on the top left
  • Select Add Discount button under Product Wise Discount
  • Fill in discount values and dates.
  • Click Add
  • Select product in the General section and edit.
  • Assign product discount and save.

Can we apply discounts on add-ons of products?

Yes. You can enable or disable the toggle named Discount On Addons

Are discounts applied on taxes?

Taxes are applied after discounts are reduced from the price.

Can we allow a maximum limit of discount under percentage discount?

Yes. This can be applied only on product-wise discounts while adding details. Once set discount would not exceed the specified value.

Is it possible to give discounts only on products?

Yes, You can do so. By going under Marketing-Promotions-Promo Codes click on edit promo code and you can select Product only under Promotion Applied On option



What is an ad banner and how to add it?

The purpose of a promotional banner is to promote a store. It can be used to display offers, new available items or discounts, etc.

My banners are not working”

Ad banners work according to the location. The Ad banner of a merchant only shows to customers in the delivering area of the merchant. If the address from where the client is ordering is not in delivering radius the Ad banner will not be visible to the Customer.

Follow these steps to enable

  • Marketing
  • Promotions
  • Ad banners
  • Enable the toggle and add banners

What should be the resolution of ad banners?

  • Banner Image For Web (1920×360 px)
  • Banner Image For Mobile Web (768×384 px)
  • Banner Image For Native Mobile Apps
    (1920×480 px)* / (768×384 px)** 

Can we add an external link or store page to an ad banner?

Yes. You can link a banner to a specific store or an external link. When the customer will click on this banner, he/she will be redirected to this link. 


How does referral work?

A referral is an excellent marketing technique to expand the customer base and increase sales. An already existing customer may refer to the new user with a code which when applied would give discounts to both the users thereby promoting sales.

Referral code statics not working referral code is not sharing at the time of share option?

You may refer to the points/steps given below for the issue resolution. Go to Marketing >> Promotions >> Referral >> Scroll Down to Referee Description. In this description kindly add <referral> after referral code text. This would be replaced with the actual code at the time of sharing.

Please keep the description within 150 characters.

How to enable referral schemes?

In the marketing section, go to Promotions then Referrals & enter details.

Can we set a maximum amount of discount through referrals?

Yes. If the percentage discount exceeds the maximum set value, the system would not provide a discount more than the maximum value entered.

Can we check how many users used the referral scheme?

Yes. Under Referral Section. Referral Statistics would help you to analyze and record how many users availed benefits from this tool. 

How to enable referral code at the time of signup?

Move the toggle under Marketing<<Promotions<<Referral<<Enable Referral Code On Customer Signup.

Promo Code

Why I cannot apply a promo code on order?

For this, you may have to check some following points.

Goto Marketing<<Promotions<<Promocodes

  • Check the dates of validity of promo code.
  • Check if any city is assigned and order is being placed within that specified area.
  • Check if it is assigned to a merchant related to that order.
  • Check if it is allowed for single use only.

How can I allow a single user to Avail one promo code multiple times?

Go to Marketing-Promotions-Promo Codes

Click on edit and enable the Allow Single User To Use The Code Multiple Times? * toggle on

How many Promo application modes are there in Yelo?

There are three kinds of Promo application modes in Yelo. 1. Public, 2. Hidden, 3 Auto apply

How can I add Promo codes for a single merchant? 

You can allow the single merchant to provide promo codes by clicking on Marketing-Promotions-Promo Codes and then got to edit the promo code and select the merchant you want under the Assign restaurants option

What is the promo code in Yelo?

Promo codes are exclusive discount vouchers that can be redeemed by the customers during the checkout process. You can create customized promotional codes with a detailed description that will be visible to your customers on the web and mobile apps. 

Why Promo code is not showing on the checkout page.

It can be possible if the promo code is expired on its being used multiple times. Go to Marketing-Promotions-Promo Codes click on edit promo code and check the Promotion application mode and date.

Can I allow users to earn loyalty points when they use promo codes? 

Yes, you can do so by going under  Marketing-Promotions-Promo Codes click on edit promo code and enable the Allow Loyalty Points To Be Earned If This Promo Code Is Applied? option.

Promo code is not shown even after selecting public

This may occur when you have enabled single time use per customer toggle or customer has exceeded the maximum number of times promo code could be used.


How can we add Rewards feature?

You can set up the rewards by going to the integration part of Yelo.



Gift Cards

Do gift cards only work for the email to which they are sent?

Yes, The email to which the gift card is sent is the only email that can redeem the gift card. If any other email tried to redeem it. It shows the error which you were facing  i.e ” sorry the coupon you are trying to use is invalid”

Does the person need to have an account on the platform for a gift card?

Even if the recipient does not have the account at the time when the gift card is received & he later creates the account by that email he can receive the gift card then also. It is not mandatory to have an account before the creation of gift card it can be created later & the gift card still works

Gift Card Purchase Records

Now you can check all the records of Gift cards by going to marketing >> promotions >> gift card

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