Engagement Channels-Overview


A marketer can send a message to a user through a push notification on the application, a push notification on the web, an email, an SMS, and so on. These varied mediums used for message delivery are known as Channels.

HIPPO engagement automation supports multiple channels to help marketers and product owners engage their audience across relevant and important touchpoints.

Currently, HIPPO supports the below channels.

Channel Name Channel Description
Email Email to a registered user.
Support (In-app) Display messages within your mobile app to users while using the app.
Mobile Push Push notifications on devices having your mobile (Android, iOS) apps installed.
WhatsApp Send templated WhatsApp Messages to registered users opting in for WhatsApp.
SMS SMS to a registered user.
Web Push Push notifications on devices with your Desktop & Mobile websites on supported browsers.
Popup Display pop-up messages/surveys or generate leads within your desktop or mobile website while users are visiting the website.

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