Shopify orders are not coming in Tookan

I have integrated Shopify but my live orders are not coming in Tookan, what could be the reason You may face this issue due to a configuration problem. Kindly check if you have configured the correct extension for your use case. Please refer to the below-mentioned points to replicate the […]

Monibyte

Monibyte Extension 1. Can my agent view the assigned credit card details? Yes, agents can view the card details but do not worry since the credit card will be activated only once a task is started by the agent and deactivated when the task is marked as complete or failed. […]

Definition of WooCommerce configuration fields

Definition of WooCommerce configuration fields Delivery buffer time: This time is added to task creation time to determine the delivery time of the task. This must be defined in minutes. Pickup buffer time: This time is added to task creation time to determine the pickup time of the task. This […]

Task ‘Complete before’ date is showing as the order creation date instead of the scheduled date, the task being created via WooCommerce integration.

The task ‘Complete before’ date is showing as the order creation date instead of the scheduled date, the task being created via WooCommerce integration.  If you encounter this issue, it means that you may not have enabled the “Scheduling Configuration” while activating the WooCommerce extension in Tookan. Kindly enable the scheduling […]