WhatsApp Extension

Our WhatsApp extension gives you the ability to send WhatsApp messages of task updates in real time to your customers.

How to configure WhatsApp?

Activate the WhatsApp extension from Tookan extensions. Then go to the Tookan admin dashboard, click on settings, and then WhatsApp. Now, follow these instructions to get the required details.

To enable Official WhatsApp integration, simply follow these steps and provide the required details.

Steps –

1. Create or Access Your App:
Start by visiting https://developers.facebook.com > My Apps to either create a new app specifically for this purpose or use an existing app if you have one.

2. Add WhatsApp Product:
Inside your app’s dashboard, navigate to the “Add Products” section and select WhatsApp if it’s not already added to your app’s capabilities.

3. Configure WhatsApp:
In the sidebar, locate the WhatsApp option and click on it. Then, proceed to the “Configuration” tab within the WhatsApp settings.

4. Set Hippo Webhook:
Under the configuration settings, find the option to set up a webhook. Input the Hippo webhook URL: https://integration.hippochat.io/api/whatsapp/meta/webhook. Additionally, set the “hipposecret” as the verification token to ensure secure communication between services.

5. Subscribe to Webhook Fields:
Select the specific webhook fields you want to subscribe to for updates. It’s recommended to subscribe to fields like “message_template_status_update” and “messages” to help us stay informed about relevant activities

6. Add WhatsApp Number:
Navigate to Whatsapp > API Setup to integrate a phone number with WhatsApp Business into your account. This number will be used for communication and interaction

7. Generate Permanent Token:
Create a permanent access token within the developer dashboard. This token will grant your app ongoing access to the WhatsApp Business API.

Sign in to the Meta Business Suite.
Locate your business account in the top-left dropdown menu and click its Settings (gear) icon.
Click Business settings.
Navigate to User > System users.
Select the appropriate system user from the list of system users.
Click the Generate new token button.
Select the app that will use the token.
Select business_management, whatsapp_business_management, whatsapp_business_messaging, public_profile permissions the app needs to function properly and generate the token.
Copy that token and paste it into the access token field on Hippo.

8. Retrieve Necessary IDs:
Obtain the essential IDs for your integration:

WhatsApp Business ID
Application ID(which is the same as the Phone Number ID)
Phone Number

You can find these IDs under the “API Setup” section within the WhatsApp settings, located inthe sidebar.

After the configuration is done, the users will need to get the templates approved on the Facebook dashboard

Visit the manage templates page to create templates(marketing/utility).
Link – https://business.facebook.com/wa/manage/message-templates/

Right now, hippo only supports approved templates that have variables in the body component. Other templates are not supported.

Now set your approved templates in the Notification section on Tookan, follow these steps:

Go to the Dashboard.
Navigate to Notifications.
Enable the WhatsApp toggle for the events you wish to send WhatsApp notifications for.
From the Template dropdown, select the Template Name.