Why the pickup details like name of restaurant, address are not visible in the tasks created on Tookan for orders placed via Yelo? The agent and admin can only see details of delivery. Example of the problem: You may face this issue due to a wrong configuration on Yelo. In […]
Can two pricing rules coexist for one template? Yes more than one pricing rule can be added in a Task Pricing & Agent earning template. When more than one rule is created and enabled for one template the latest one will be applicable. You can manually disable the not required […]
Can I hide some information from my agents in tasks that are created via API integration? Example of the problem “ “My Tookan app is integrated with the Shopify store. So I want to restrict some information received from Shopify, our drivers should not see this information. Is that possible?” […]
Can I use one Tookan V2 API key to integrate with two different websites? Yes, you can use the same Tookan V2 API key for integrating with different websites.
I have integrated Shopify but my live orders are not coming in Tookan, what could be the reason You may face this issue due to a configuration problem. Kindly check if you have configured the correct extension for your use case. Please refer to the below-mentioned points to replicate the […]
Are deleted tasks accounted for billing? Yes, tasks once created will be counted for billing in Tookan even if they are deleted.
Monibyte Extension 1. Can my agent view the assigned credit card details? Yes, agents can view the card details but do not worry since the credit card will be activated only once a task is started by the agent and deactivated when the task is marked as complete or failed. […]
Definition of WooCommerce configuration fields Delivery buffer time: This time is added to task creation time to determine the delivery time of the task. This must be defined in minutes. Pickup buffer time: This time is added to task creation time to determine the pickup time of the task. This […]
The task ‘Complete before’ date is showing as the order creation date instead of the scheduled date, the task being created via WooCommerce integration. If you encounter this issue, it means that you may not have enabled the “Scheduling Configuration” while activating the WooCommerce extension in Tookan. Kindly enable the scheduling […]
“Tasks created via WooCommerce integration show location as unknown” Example This can be an issue due to: Misconfiguration at Tookan or WooCommerce end Map services If you encounter this issue, please follow the checks below: Check which map service you are using: Google or Mappr and ensure that the Map […]