I have integrated Shopify but my live orders are not coming in Tookan, what could be the reason You may face this issue due to a configuration problem. Kindly check if you have configured the correct extension for your use case. Please refer to the below-mentioned points to replicate the […]
Are deleted tasks accounted for billing?
Are deleted tasks accounted for billing? Yes, tasks once created will be counted for billing in Tookan even if they are deleted.
Monibyte
Monibyte Extension 1. Can my agent view the assigned credit card details? Yes, agents can view the card details but do not worry since the credit card will be activated only once a task is started by the agent and deactivated when the task is marked as complete or failed. […]
Definition of WooCommerce configuration fields
Definition of WooCommerce configuration fields Delivery buffer time: This time is added to task creation time to determine the delivery time of the task. This must be defined in minutes. Pickup buffer time: This time is added to task creation time to determine the pickup time of the task. This […]
Task ‘Complete before’ date is showing as the order creation date instead of the scheduled date, the task being created via WooCommerce integration.
The task ‘Complete before’ date is showing as the order creation date instead of the scheduled date, the task being created via WooCommerce integration. If you encounter this issue, it means that you may not have enabled the “Scheduling Configuration” while activating the WooCommerce extension in Tookan. Kindly enable the scheduling […]
“Tasks created via WooCommerce integration show location as unknown”
“Tasks created via WooCommerce integration show location as unknown” Example This can be an issue due to: Misconfiguration at Tookan or WooCommerce end Map services If you encounter this issue, please follow the checks below: Check which map service you are using: Google or Mappr and ensure that the Map […]
“Name of merchant and the merchant address is not displayed on tasks created via WooCommerce integration”
“Name of merchant and the merchant address is not displayed on tasks created via WooCommerce integration” If you encounter this issue, please follow the checks below for configuration: The pickup and delivery module must be enabled for creating both pickup and delivery tasks in Tookan.To enable this module go to […]
“Delivery date and time of orders are not displayed on tasks created via WooCommerce integration”
“Delivery date and time of orders are not displayed on tasks created via WooCommerce integration” If you encounter this error it means that you may not have enabled the “Scheduling configuration” while activating the WooCommerce extension in Tookan. Kindly enable the scheduling configuration: Go to Tookan Dashboard>Extensions>WooCommerce> Activate/Configure>Slide the toggle […]
What is the URL here needed to integrate WooCommerce?
What is the URL here needed to integrate WooCommerce? This URL will enable two-way integration between Tookan and WooCommerce and this will be available with your WooCommerce developer.
TWILIO SMS Gateway
1. “Not able to get a trial phone number in my Twilio account even though I signed up and upgraded my account” You may face this issue in Twilio because Twilio Compliance has temporarily restricted your account from provisioning new long-code phone numbers. This restriction may be imposed because of […]