­Overview

Through in-app messaging, you can facilitate onboarding, share product updates, and offer support to your customers. In the support push notification, a push notification is sent to the users and also a channel will be added to the chat list. Customers can reply with a message on that channel at any time and a new chat will start with the support staff.

Once a  support campaign is sent, you can check the number of notifications reached, opened, and replied to.

 

Create a Support Campaign

The benefits of Support (In-app) campaigns are:

• Effective in providing contextual information.
• Help to cross-sell or up-sell on desired screens of your application and on desired actions performed by the user in your application.
• Embed coupon codes and images in these messages or deep-link the message to take the user to a deep-linked screen or URL.

Follow the steps to create a support campaign:

1. Navigate to HIPPO Engagement Automation Dashboard> Instant Campaigns using the left navigation bar.
2. Click New Campaign on the top right-hand side corner of the menu screen.

3. Enter the campaign name and select the campaign type as “Support” to create a support campaign.

4. You can also create a “Live campaign” as a support campaign by selecting the channel as “Support“.