WhatsApp messages are not being delivered, what could be the reason?

If you are using WhatsApp messaging via Twilio, kindly ensure the following points in order to resolve the issue:

1. Twilio account is approved on the WhatsApp
2. After approval, the “WhatsApp template” is verified
3. Sufficient credits are available on the Twilio account

You can also try using our direct integration with WhatsApp which is free to use and can be sent without any approval required from WhatsApp.

In case you are facing this issue using our direct integration with WhatsApp, talk to the customer support team of HIPPO to use the platform to the best of its features and capabilities.