Product Updates 2024

May 2024

New Agent Wallet Screen

Now you can use our Revamped Tookan Agent Wallet. To enhance user experience, allowing users to seamlessly Collect/Recharge the Agent Wallet and Pay the Earnings accrued by agents for their performance. Additionally, agents can now access their weekly collection/balance, and earnings data through a graphical representation within the Agent mobile App for better visibility.

Apps –


Team Filter in Agent Wallet

We have introduced a filter to the Agent Wallet, enabling users to manage wallet activities effortlessly. Users can now seamlessly Collect/Recharge funds in the Agent Wallet and Pay out Earnings accrued by agents based on their performance within a specific team.



Firebase Update 

We have successfully migrated from the deprecated legacy FCM (Firebase Cloud Messaging) API to the new v1 API, ahead of its removal on June 20. By implementing all necessary changes as advised by Google, we have ensured a smooth transition. This migration resolves potential issues with receiving in-App push notifications, ensuring uninterrupted service for our users.

Compatibility with Android 14: Agent App

The Tookan Agent app has been updated to ensure seamless operation on devices running the latest Android 14 operating system. This update guarantees smooth performance and full compatibility with all new features and enhancements of Android 14.

Arabic Translations : Agent App

The Agent app now includes comprehensive Arabic UI support, ensuring a seamless experience for Arabic-speaking users. This enhancement covers right-to-left text orientation, proper alignment, and localization of all interface elements. With these improvements, Arabic-speaking agents can navigate and use the app more efficiently and intuitively. To activate or change the language, go to Settings > Language and select your preferred language.

Automate your Payments : Customer App 

We have added a new payment method screen to the web app editor, allowing agents to select a payment method from a list of available options. This addition simplifies the process, making it easy to choose the appropriate payment method for customer transactions, ensuring a smoother and more efficient payment experience.

Helpdesk link https://help.jungleworks.com/knowledge-base/payment-automation/#gsc.tab=0

From the settings module, click on the web app editor.

=> In the bottom right corner, you can see the payment methods.



Use ‘TAGS’ innovatively :

We have introduced  ‘Tags’ on the template screen. This allows you to directly send the template field values as tags through the customer web app. When a customer is creating an order.  These tags are then attached to tasks and used for assignment and pricing, streamlining the process and enhancing efficiency.

For example :
If you have two agents, each with different tags (Food and Parcel), and you want to automatically assign tasks based on these tags, follow these steps:

 Enable the relevant field in the template. When a customer creates a task through the customer application, the type of tag will be automatically applied to the task. This tag will then be pushed to Tookan and the task will be assigned to the agent with the corresponding tag.

=>From the settings module, click on the template section.

=> Click on add/edit template. Here we can see ‘Send as tag’ option in the template columns

New Add-on in Templates: 

We have introduced a new ‘Customer Can’ field to the template screen. Previously, the customer’s template field actions were directly connected to the agent’s action settings. With this update, customers and agents can now have different actions for the same field, allowing for more customized and flexible control. The ‘Customer Can’ field settings include:

  • Read and Write
  • Read Only
  • Hidden

These settings enable separate permissions for customers and agents, enhancing the customization and flexibility of field interactions.

P.S. : This setting will only be visible if you’re a Customer App User on Tookan. 


From the settings module, click on the template section.

=>Click on add/edit template. Here we can see ‘Customer can’ option in the template columns


Geofence in Offerings

We have added geofence settings in the offering section. This allows you to define your serviceable areas for the orders created from the customer App.

=> From the settings module, click on the web app editor.



=> Click on offerings for any available form. The geofence selection dropdown will be available there.

April 2024


Agent Wallet: Revamp

We’ve redesigned our Tookan Wallet to enhance user experience, allowing users to seamlessly Collect/Recharge the Agent Wallet and Pay the Earnings accrued by agents for their performance. Additionally, agents can now access their weekly collection/balance, and earnings data through a graphical representation within the Agent App for better visibility. Furthermore, they can easily navigate to the Collection screen to review transactions associated with the tasks they’ve completed.


Payment Method Automation in Customer webApp

Description: Now you can select which payment gateways you want to offer to your customers for making payments, from the dashboard only. Just switch on Payments, add the keys for the selected payment gateway, and you are good to go. You can also switch off the payments flow whenever you want. This gives the admin full control over his customer application payment flow.


Control the Task Fields Visibility in Web App

Description:  You can now select which fields you want to show on your customer web application, No need for the customers to fill all the fields, or show them all the fields.
This makes booking flow faster.


Tap Payment Gateway for Customer Apps

A new payment gateway: Tap, is integrated to make payments and recharge wallets in the customer web application. (Country: Saudi Arabia)


DoorDash As 3PL

We have added DoorDash in the existing list of 3PLs integrated with Tookan for users who are operational in the following regions “US, Canada, Australia and New Zealand” can benefit by this integration.
This will allow you to fulfill your orders by Doordash via Tookan. It will require an account on Doordash and Tookan. The user needs to enable Delivery Orchestration add on from the extensions. After that, the “Delivery Orchestration” will appear in the left menu. Navigating to that page will show DO related settings and the list of all available 3PLs according to the selected country. Doordash credentials need to be added and the toggle needs to be enabled so that the user is able to see their selected 3PL in the list of 3rd party fleets and assign their tasks to be fulfilled by the respective 3PL. Once a task is assigned to Doordash, it will show on Doordash Dashboard and be completed by it.


Zomato Xtreme as 3PL

We have added Xtreme by Zomato in the existing list of 3PLs integrated with Tookan for users in India. This will allow the client to get his/her orders fulfilled by the required 3PL. It will require an account on Tookan and Xtreme. The user needs to enable Delivery Orchestration add on from the extensions. After that, the “Delivery Orchestration” will appear in the left menu. Navigating to that page will show DO related settings and the list of all available 3PLs according to the selected country. Xtreme credentials need to be added and the toggle needs to be enabled so that the user is able to see their selected 3PL in the list of 3rd party fleets and assign their tasks to be fulfilled by the respective 3PL. Once a task is assigned to Xtreme, it will show on Xtreme Dashboard and be completed by it.


Frayt as 3PL 

We have added Frayt in the existing list of 3PLs integrated with Tookan for users in the US. This will allow the client to get his/her orders fulfilled by the required 3PL. It will require an account on Frayt and Tookan. The user needs to enable Delivery Orchestration add on from the extensions. After that, the “Delivery Orchestration” will appear in the left menu. Navigating to that page will show DO related settings and the list of all available 3PLs according to the selected country. Doordash credentials need to be added and the toggle needs to be enabled so that the user is able to see their selected 3PL in the list of 3rd party fleets and assign their tasks to be fulfilled by the respective 3PL. Once a task is assigned to Frayt, it will show on Frayt Dashboard and be completed by it.


Shopify order status two-way syncing for Existing users

We have added the functionality that shopify stores can receive delivery order related status updates from Tookan whenever the job status is changed. It is available for users who are onboarded on Tookan via Shopify (via installing the Tookan app on their shopify store). The users just need to re-install the Tookan app on their Shopify stores to get this functionality.


Tookan App: Extension Page

The extension page is now accessible within the Tookan Admin/Manager app.


Delete fleet account ACL

We’ve introduced a new feature that allows Admin to set permissions within the Access Control section on the dashboard. Now you can choose to show agents  the option to delete their accounts directly from the Agent App’s profile section.

March 2024


Simplified Billing Management

Exciting news for Admins! With our latest update, you can now effortlessly manage billing directly from the Tookan App. Easily track your plan usage, access invoice history, and renew your subscription in seconds, all from the convenience of your fingertips. Say goodbye to complex billing processes and hello to seamless management, anytime, anywhere.

Two-factor Authentication in the Tookan App

Exciting news! We’ve bolstered your account security with the addition of Two-Factor Authentication (2FA) for login in the Tookan App. Your safety is paramount to us, and this new feature ensures an extra layer of protection, providing you with peace of mind.

This security enhancement aligns with industry best practices and is particularly beneficial for clients in regions where data protection regulations, such as GDPR, CCPA, or HIPAA, are stringent. By implementing 2FA, we’re not only enhancing your account security but also ensuring compliance with various data protection regulations, ultimately fostering trust and confidence in our platform.

If you feel this setting is not required or you prefer not to use this, you can always disable this from the Profile section.


We’re putting you in control of enhancing your customer’s tracking experience with the ability to set your preferred language for tracking links. Now, your customers can track their orders in the language that suits you best, elevating your overall user experience.

This is how you can configure this – Go to Dashboard > settings > Profile > Change Language > choose your preferred language in the Tracking link. 

 

Now, when exporting tasks to CSV, you’ll notice a new field: tracking_link.
This enhancement empowers you to easily track the agent’s ratings since the tracking link when expired will turn into a rating card for your customer so they can rate the delivery/order/Agent. From this, you can conveniently track & resend the link to your customers if they missed on rating their experience.


Improved UX in Agent Scheduler screen

We’ve upgraded our Agents’ scheduler screen for an even smoother experience. Now, effortlessly view detailed time slot information by hovering over slots. No more extra clicks or navigation are needed.


Mappr Contribution: from Tookan Dashboard

We’re thrilled to announce that Now Admins, managers, and merchants can also contribute to Mappr directly through the Tookan Dashboard.

Click here to learn more about this.


Agent wallet: Access Control updates

Previously, managers without appropriate permissions could access the Fleet Wallet screen. Now, we’ve improved security by ensuring permissions align with roles assigned by admins. Rest assured, your data is protected, and access is strictly controlled.


Export Agent Wallet Transactions

We’ve upgraded the transaction export feature on the Agent Wallet screen. Previously limited to 1000 transactions, now you can export up to 3 days of data! Plus, enjoy the convenience of receiving exported data directly to your email.



Updates in OTP Validation

When utilizing the OTP validation extension and opting to use a custom OTP for validation instead of the system-generated one, simply include your designated OTP while creating the task via API using the “create task” API.

Ensure to include “pickup_job_validate_otp” in the pickup task array and “job_validate_otp” in the delivery, appointment, or field workforce task array.

Please note that the OTP must be a 4-digit number, falling within the range of 1000 to 9999. This ensures compliance with mandatory requirements for OTP validation.

Currently, this is only available via API.

Export tasks: Manager’s data

Previously, when selecting “show manager details” during task data export, all manager details were displayed, including deleted and blocked accounts. Now, we’ve refined this feature to show only active manager data, ensuring accurate and relevant information for your task exports.


Bulk action: List view

Now we have added an option to change the team when the client is performing the bulk action in list view, but this team ID option only comes when the client selects unassigned status while performing bulk action. This change is also reflected in task history.


PnD App Authentication Revamp: New Look & Feel

Our authentication screens have received a sleek and modern makeover, prioritizing both user experience and security. With intuitive layouts, clear navigation, and visually appealing graphics, navigating the authentication process has never been smoother. Enjoy a seamless and stylish login experience with our revamped look and feel!


Effortless Address Input: Web App

Introducing Current Location Retrieval: Users can now easily input their address by clicking the icon for automatic retrieval of their current location. This streamlined feature saves time and effort, ensuring accurate address input with just a single click.


We’ve Embedded the Driver tracking screen on the task details screen. Now, customers can conveniently access real-time updates on their orders without navigating away from the task interface. This enhancement provides users with seamless visibility into their order status, improving overall user experience.


Gloria Food x Tookan: Upgrades

In our latest update, we’ve introduced an “Addons” column to the GloriaFood POS template. This addition allows delivery agents to efficiently segregate and identify the correct ordered items associated with each job.


Shopify x Tookan: Two-way syncing

We’re thrilled to announce the latest functionality update: Shopify stores can now seamlessly receive delivery order status updates from Tookan whenever there’s a change in job status. Initially available for new users onboarded via the Tookan app on Shopify, we’re working towards making this feature accessible to existing clients shortly.



February 2024

Tookan AI

Introducing Tookan AI: Your Task Prediction Assistant!
Stay one step ahead with our new Tookan AI tool, designed to forecast future task creation and streamline your workflow. With easy-to-understand predictions presented in a clear chart format, planning your day has never been easier.

 Here’s how to get started:
 1. Activate: Simply enable the AI Prediction addon to get started.
 2. Get Going: Once activated, allow 5-10 minutes for data analysis. Then, head to the dashboard, where
you’ll find the AI predictions conveniently displayed on the sidebar. Click on the predictions tab to visualize and plan for your upcoming tasks.

Maximize efficiency and stay prepared with Tookan AI – your ultimate task prediction assistant!


Mappr Contribution: Tookan App

We’re thrilled to announce that admins, managers, and merchants can now contribute to Mappr directly through the Tookan app.


Retry Failed Webhook Automatically

Experience seamless integration with our new “Retry Failed Webhook” Extension. Now, if our Tookan server encounters a hiccup in receiving a 200 status response from a third-party server, worry not! Our system automatically initiates three retry attempts, each spaced at intervals of 1, 2, and 3 minutes, respectively. Plus, for added flexibility, you can manually trigger webhook retries directly from the Account Logs section. Enjoy uninterrupted connectivity and effortless data transmission with this convenient enhancement.
To enable this extension click here


Updates in Add & Update Agent Webhooks

We have added new fields in our Add and Update Agent webhooks, designed to streamline your agent management processes. With these updates, you now have access to the following key fields:

– Team ID
– Fleet Capacity

Disable Failed Auto Assignment Mail Alerts

Tired of receiving unnecessary emails cluttering your inbox? We’ve got you covered!
With our latest feature update, you can now disable the auto allocation of failed alert emails. Enjoy a clutter-free inbox and focus on what matters most. Try it out today and streamline your workflow!

Enable this feature from Dashboard > Settings > Auto Allocation > Enable toggle for “Disable Auto Allocation Failure emails”



Agent On/Off Duty Alerts to Managers

Managers can now receive real-time alerts via email when agents go on or off duty. With this enhanced visibility, you can efficiently manage your team’s availability and ensure seamless operations. Ready to take advantage of this powerful tool? Configure your settings today




Ignore OTP Validation

“ignore_validate_otp” :1,
By simply adding this key in the Create task API you can bypass the OTP Validation required when the Addon “Validate OTP” is enabled.
Whether you’re managing tasks from multiple vendors or simply seeking greater flexibility, this enhancement allows you to customize OTP validation settings to suit your specific needs.


View Blocked Agent’s Wallet

With this latest update, managers can now access and monitor the wallet balance of their agents directly from the platform. Admins can grant this access through our Access Control feature, providing managers with greater visibility and control over their team’s financial transactions.


Export Agents’ Wallet details: Managers

Previously, only Admin had the access to export the wallet reports. Now, we’ve extended this feature to the managers as well. Managers can now access & download the reports of Agent wallet balance data.

Agent Off Duty Reason

We’ve implemented a new feature in the Agent App that allows Admin/Managers to gain insights into agents’ reasons for going off duty. Now, admins can configure the app to prompt agents to provide a reason when they go offline during their working hours. This enhancement simplifies fleet management by enabling admins and managers to easily identify who went offline and the reasons behind it directly from the dashboard. Configure and enable this feature effortlessly, and streamline your fleet management process today!

Go to Dashboard > Settings > Agent App > Agent off-duty reasons > Setup your custom reasons to show in the Agent App



WhatsApp chat in Agent App

Empower your agents to seamlessly connect with customers via WhatsApp directly from our app. With this latest feature, agents can now engage with customers using their preferred messaging platform, enhancing communication and improving customer satisfaction. Enable this functionality effortlessly and witness the convenience it brings to your team. Check out how it works in the Agent App

click here and activate this feature.


Agent App Profile Screen Revamp

We’ve listened to your feedback and are thrilled to unveil the revamped Agent App profile screen! Our goal was to enhance usability and clarity, addressing previous confusion between signout and delete account options. With the new design, navigating the profile screen is more intuitive than ever. Check out the updated interface and experience improved functionality for seamless app usage.


New UI Profile Screen


Delete Account Confirmation


Agent Rating on Profile Screen

Now, agents can easily view their respective ratings directly within the app. This feature provides valuable insight into performance and feedback, empowering agents to track their progress and strive for excellence.


Updates in Task Export report

Now, when exporting task reports to CSV, you’ll find a new Geofence field included in the report. This addition enables you to track geographical boundaries associated with tasks, providing valuable insights into task locations and improving your overall workflow efficiency. 

January 2024

2 Factor Authentication

We are excited to introduce Two-Factor Authentication (2FA) on Tookan, adding an extra layer of protection to your Tookan account.
Admin users now have the flexibility to enable OTP verification during login. This setting can be configured not only for admin users but also for Managers & Merchants, ensuring a secure and streamlined authentication process. Activate 2FA today and boost the security of your Tookan account!🛡️🔒

Go to Tookan Dashboard > Settings > Profile > Two Factor Authentication > Enable & Disable as per your preferences. 

The 2FA works with Admin, Manager & Merchants. When the option corresponding to them is enabled then while that user tries to log in the system will ask to verify the OTP that’s sent to their registered email address.

Tookan’s Profile Section
Login Screen OTP verification


Edit Recurring Task details

We have added a new feature through which Admin will be able to edit recurring task details. Now, managing your tasks is even more flexible and efficient. Modify recurring task specifics, ensuring they align seamlessly with your evolving requirements. Take control of your recurring tasks like never before!🔄✨

Option to edit Recurring Task details
Edit Task Screen


Razorpay Agent Payout

Introducing a new extension “Razorpay Payouts”, For simplifying your Agent Payouts. Now, effortlessly deposit the Agent’s earned amount into their bank accounts, streamlining the entire payout process. Enjoy the ease and efficiency of managing Agent Payouts with Razorpay on Tookan! 💸🚀

Simply go to Tookan’s Extensions Page > Search for “Razorpay Agent Payout” > Activate the extension and Configure the Keys.
(you can find the Razorpay keys’ information from the Razorpay’s profile section.)

Once configured, hit the “Submit” button, that’s it! you have integrated successfully.

On the Agent App – The Agents need to add their respective Bank account details in which they want to deposit their earning funds.
Once this is done. The Agent Payouts will automatically be transferred from the Admin user’s account to the Agent’s Bank Account.


Retry Failed Webhook

Give your webhooks a second chance with our new feature: “Retry Failed Webhook”! In the realm of data updates, occasional failures happen. But fear not! Now, you can effortlessly re-trigger failed webhook information with just a click. Enhance accuracy, ensure uninterrupted processes, and keep your data updates running smoothly! 💡

Visit the Tookan Extensions page to learn more


Contribute to Mappr & Earn

Share your local knowledge by adding addresses to Mappr, enhancing its accuracy and completeness. As a token of gratitude, enjoy exciting rewards for your valuable contributions! 🎁 Join us in shaping a better mapping experience together!

Wondering how to join?
Curious about earning rewards?
Interested in contributing addresses?
–>Find all your answers here!


ABC Pagos PG

ABC Pagos Payment Gateway is Now Integrated with Our Web and Mobile Apps! 💳✨ Enjoy seamless and secure transactions with this latest addition. Make payments a breeze and enhance your user experience.

v2 API “Get All Task”

In the latest API version v2/GetAllTask, we’ve enhanced speed and accuracy by limiting data retrieval to the last 31 days. Experience quicker access to the information you need.

Refer to our API Doc for more information.

Updates on Tookan’s Extension Page

Our Extensions Page just got a major facelift. Discover a more interactive UI, with new filters like :
‘What’s New’ – for the latest extensions
Top Extensions’ – for the most popular ones
‘Recommendation’– Intelligently suggests extensions based on your use case and Usability.

Explore the enhanced Extensions Page and elevate your Tookan experience! 🚀


Export Tasks – Geofence field added

Now, in the ‘Export Tasks CSV’ option, we’ve included a ‘Geofence’ field. Enhance your task data with geofence information for a more comprehensive overview. 🚀

Agent on/off duty Notification to managers

Stay informed with our latest feature! Now, managers receive email notifications when an agent toggles between on and off-duty status. Keep track of your team’s availability effortlessly. 🌐

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