Product Updates 2024

September ’24

Shadow Fax Store: Delivery Orchestration

Description:
This integration is designed for a fixed-store operational model that Shadowfax establishes in advance. It connects Shadowfax with Tookan, enabling the smooth transfer of orders from Tookan directly to Shadowfax. This seamless integration helps businesses achieve greater delivery efficiency, improved visibility, and increased customer satisfaction.

On Delivery Orchestration Page
On Delivery Orchestration Page
On Dashboard
On Dashboard



On Extension Page

Extension Page


Route Optimization Filter

It allows the users with active RO Addon to see how much distance they are saving compared to the routes assigned via auto allocation. Use the button to see the comparison for your optimized route with the regular flow and track the percentage of distance saved for a smoother, more cost-effective journey.

On Dashboard
On Dashboard


Webhook Notifications for Task Updates

We have successfully implemented two webhooks to enhance real-time notifications:
Task Update Webhook: This webhook is triggered whenever there are changes in task details, ensuring users are promptly informed of any updates.

Job Status Change Webhook: This webhook activates when job statuses change, such as completion or cancellation, keeping users updated on the progress of their jobs.

If both webhooks are enabled, notifications will be sent accordingly, i.e., only the job status change webhook, facilitating better communication and responsiveness within the system.

Fleet Availability API

We have created a dedicated API designed to assist Viva Therapies in their transition from their previous platform to Tookan. This API focuses on retrieving fleet availability within specified time slots, providing crucial support for their onboarding process.

API Features

  1. Fleet Availability Retrieval:
    • The API retrieves real-time availability of fleets based on specified time slots provided by Viva Therapies.
    • It considers existing jobs assigned to each fleet to ensure that only available resources are returned.
  2. Time Slot Specification:
    • Users can specify the desired time slots, allowing for flexible scheduling based on operational needs.
  3. Job Consideration:
    • The API integrates logic to assess the current assignments and jobs of fleets, filtering out those that are unavailable during the requested time.
    • This ensures that Viva Therapies receives accurate information, enabling them to plan effectively.


Road Distance Filter In Batchwise Allocation

In batch-wise allocation, filtering the fleets based on the toggle enabled, which will call the Mapr matrix API, to find out the road distance.


Home Services

This Addon is designed to optimize the pickup and dropoff process for service providers through a unified agent app. By integrating various functionalities, the app enhances the management of appointments, ensuring that both service providers and drivers can efficiently coordinate their schedules and routes.

  • When the agent accepts the task, it will ask the agent to create a pickup task for themselves. Input the pickup address and time, and click on next. The pickup task will be created with a “driver” tag attached to it.
  • The tasks will get automatically/manually assigned to the drivers having “driver” tags, which allows them to pick up the service providers at the desired location and drop them off at their appointment location.
  • After executing the appointment service, the popup will come after changing the task status to successful, which allows the service provider to create a return task for them by inputting the drop-off location. They can deny the return task by clicking on No Return Task. 
  • The return task request will also get sent to the agents having “driver” tags.


Search Functionality In All Agents Topbar

Search functionality is provided in the all agents dropdown on the topbar, where the user can see all the agents. , the user can quickly search for agent names instead of scrolling through the whole list, which can consist of thousands of agents.



Dynamic Topbar Color

Now the user can select the color of topbar buttons and icons according to his preferences and the business theme from the settings preferences section.The color combination selected from the settings section will be shown on the whole website. The color of the text of the button will be dynamically set on the basis of the color chosen for its background in such a way that the text is visible clearly.


Tracking Link

The Tracking Page UI has been revamped, offering a more intuitive layout and improved user experience. This update enhances the visibility of key tracking information, making it easier for users to navigate and monitor progress.



Bulk Export PDF Limit Increased

Bulk Export PDF limit increased to 200 from 50. Now the user can export up to 200 tasks as a PDF at a time.


Product Update Notification Tab

The Product Update Notification Tab has been enhanced to include an updated “Updates” section. Users can now view notifications that provide helpdesk support for new features, improving accessibility to important updates.



Multilingual Support for Booking Forms

A multilingual feature is implemented in the booking forms section of the website, enabling users to choose their preferred language. This functionality was designed to load the entire booking form content in the selected language dynamically, offering localized text for better comprehension.



Key Features Implemented:

  1. Language Selection:
    • A user-friendly language selection dropdown or toggle was integrated into the website’s interface.
    • Customers can manually select their desired language from the list of supported languages.

2. Dynamic Language Loading:

  • Upon selection, the website reloads the booking forms in the chosen language without affecting the user’s current session or progress.
  • Language translation is applied to all user-facing text, including form labels, instructions, error messages, and tooltips.


Cancel Connected Tasks for Task Management

The “Connected Cancellation” feature was introduced to simplify task management when handling connected tasks. This feature provides flexibility to users in deciding whether to cancel just one task or multiple related tasks simultaneously.

Feature Functionality:

  • Connected Cancellation Enabled:
    When the user turns on the “Connected Cancellation” toggle, canceling one task (e.g., a pickup) will automatically cancel all other related tasks (e.g., associated deliveries or pickups). This ensures that all dependent or connected tasks are handled together, avoiding partial cancellations that might disrupt the flow of operations.
  • Connected Cancellation Disabled:
    If the user chooses not to enable this toggle, only the selected task will be canceled, and the other tasks will continue as scheduled. This provides the user control over individual tasks without affecting the rest.

New Analytics Reports

We have added 5 new reports in the Analytics section under the Advanced Analytics tab.

  • Agent Stats: This report provides daily agent information, including online hours, logged hours, total successful tasks, agent utilization, and more.
  • Task Detail: This report includes task-specific information such as order ID, job date, agent name, and pickup/delivery timings.
  • Assignment Stats: This report covers assignment statistics for orders on a given date, detailing agents assigned, task reassignments, and other related information.
  • Agent Login Logout: This report shows the first three login and logout times for each agent, tracked daily.
  • Agent Revenue: This report outlines agent revenue details, such as earnings per order, total earnings, and incentive earnings.



August ’24

Service Tax/VAT option in Web Apps

Description:
To enable the addition of tax values (VAT and Service Tax) in percentage form, which are applied to customer bills for orders and tasks, ensuring accurate taxation on transactions.

Key Features Implemented:

  1. Tax Percentage Input (VAT & Service Tax):
    • Added input fields in the web app editor screen for VAT and Service Tax percentages.
    • Admins can set tax values in percentage format to be applied to customer transactions.
  1. Automatic Tax Application:
    • The VAT and Service Tax values are automatically applied to the total bill when users make orders or tasks, ensuring correct tax calculation.

Outcomes:

  • Simplified tax management for admins, allowing easy adjustments of VAT and Service Tax values.
  • Accurate and real-time tax application for all customer transactions, improving compliance and user satisfaction.
  • Scalable for future tax rate adjustments or new tax types.

Google Login/Signup in Web App

Objective:
To simplify the user authentication process by enabling Google account-based signup and login, providing a faster and more convenient way for users to access the booking form and web app..

Key Features Implemented:

  1. Google Account Integration:
    • Users can sign up or log in using their existing Google account with a single click.
    • The integration provides a seamless experience, reducing the time and effort required for authentication.
  1. One-Click Signup/Login:
    • No need for users to create new credentials or remember additional passwords.
    • Upon selecting their Google account, users are immediately logged in or registered in the system.

Recurring Task (1 Day Prior)

Description:
Previously, tasks were created on the same day as their scheduled date, which often made it challenging for admins to assign tasks promptly. With the new update, tasks are now generated one day prior to the scheduled date and time. This extra time allows admins to review and assign tasks in advance, improving planning and task management efficiency.

OTP Changes

Description:
Previously, the OTP (One-Time Password) was automatically generated in the backend and attached to every task. Now, admins have the flexibility to bypass this by ignoring the OTP for selected tasks, and they can manually enter OTPs when creating tasks via the Open API. This feature provides better control over OTP usage in specific scenarios.

To Ignore OTP: “ignore_validate_otp”: 1

For Pickup Jobs: “pickup_job_validate_otp”: “4400”

For Delivery Jobs: “job_validate_otp”: “3500”


Export Tasks

Description:
Managers can now export merchant tasks directly from the dashboard, providing greater flexibility in managing and analyzing task data. This feature enhances reporting capabilities and enables easier task review.



Notifications for Picker App

Description:
To improve task management, notifications are now sent to the Picker App whenever a new task is assigned to an account. This ensures pickers are immediately alerted, helping them to stay on top of new tasks and manage their workflow efficiency.



Route Optimization for Merchants

Description:
Previously, route optimization was only available to admins. Now, merchants can also access this feature, allowing them to optimize their delivery routes for better efficiency and reduced travel time. This gives merchants greater control over their operations, helping them manage routes effectively.

July ’24

Buffer Time on Task Creation

Description:
To implement configurable buffer times that allow admins to control the timing between task creation, pickup, and delivery, ensuring proper scheduling and time management.

Project Overview:
A new buffer time feature was added to the web app editor screen, providing admins with the ability to configure two types of buffer times. These configurations ensure that customers adhere to a minimum time gap between task creation, pickup, and delivery.

Key Features Implemented:

  1. Default Buffer Time:
    • This configuration sets the minimum time interval between when a task is created and when it can be started or picked up.
    • Example: If the default buffer time is set to 1 hour, and a customer creates a task at 12:00 PM, the task cannot start or be picked up before 1:00 PM.
  1. Pickup/Start and Delivery/End Buffer Time:
    • This configuration ensures there is a required time difference between the pickup/start and delivery/end of a task.
    • Example: If this buffer time is set to 30 minutes, the time between task pickup and delivery must be at least 30 minutes.

FCM Key Changes for Notifications

  • Key Replacement and Depreciation: With the previous FCM (Firebase Cloud Messaging) key management method becoming deprecated, there was a risk of notification services failing or becoming unreliable across the app. To prevent this, a new flow was designed and implemented in the backend.
  • Automated Key Management: The new flow automates the process of key management by securely handling the FCM keys required for sending push notifications. This reduces manual intervention and ensures that the latest keys are always in use.
  • Backward Compatibility: The new flow was integrated without disrupting the existing functionalities of the app, ensuring that current users do not face any interruptions in receiving notifications during the transition.

Mashkor – Delivery Orchestration


Description:
Integrating Mashkor and Tookan offers a powerful solution for businesses to streamline their delivery operations, enhance customer experience. Businesses can unlock the full potential of their delivery network and deliver exceptional customer experiences.


On Delivery Orchestration Page

Use Tookan keys

Description:
Now, customers are free from the hassle of making their own personal account on various 3PL’s.User can now choose Tookan keys when adding keys for following 3PL’sie. Porter , Frayt, Dunzo, Borzo, Mashkor, Uber, Shadowfax – 3 offering.

Ubereats – POS

Description:
The Tookan integration with UberEats streamlines the end-to-end ordering and delivery operations. Order are created on Tookan for ensuring  smooth delivery 

 

Assigning Merchants to Managers

Description:
In the past, whenever a new manager was created, all merchants were automatically assigned to them if the ACL (Access Control List) permission was enabled for their account. This system lacked flexibility, as it did not allow selective assignment. Now, with the updated feature, you can assign specific merchants to managers during the manager creation process. This provides more granular control over the assignment of merchants, ensuring that managers are only responsible for the merchants relevant to their role, streamlining operational management and improving task assignment accuracy.

Description:
To enhance integration with third-party platforms, we have added the ability to send barcode and QR code image links in the webhook data. This new feature is designed to simplify and expedite the verification process, as third-party systems can now directly access these images via the provided links, reducing manual handling and improving the accuracy of product or order verification.

Picker App Extensions

Description:
The Picker App is a powerful tool for managing tasks in warehouse and dark store operations. It allows merchants to create tasks, and these tasks then appear in the picker’s view. The picker (manager) is responsible for either accepting (picking) or failing the tasks based on available inventory. This feature improves operational efficiency, ensuring that tasks are accurately managed and completed in a timely manner, helping to avoid errors in the order picking and packing process.



Off-Duty Limit for Agents

Description:

A new limit has been introduced for agents, restricting how often they can mark themselves as off-duty. This ensures that agents cannot exceed the specified off-duty limit, helping maintain workforce availability and operational efficiency. Managers can now control and monitor agent availability more effectively, reducing disruptions caused by frequent or extended off-duty periods.

June ’24

Payment Automation Flow for Customer App/Web

Description:
To streamline the pricing configuration process and enable seamless payment integration for booking forms, providing users with a simplified interface to manage pricing and payment methods.

Project Overview:
A feature was implemented to automate the pricing configuration and enable flexible payment and currency selection in the booking forms. This reduces manual effort and ensures that pricing works smoothly with the desired payment methods.

Key Features Implemented:

  1. Pricing Template Configuration:
    • A single button click enables the backend configurations required for pricing.
    • Four essential keys are automatically generated and displayed, which the user needs to save to complete the pricing setup.
  1. Payment and Currency Selection:
    • Users can enable the payment options and choose any preferred payment method and currency for their booking forms.
    • The system ensures that pricing is calculated seamlessly based on the selected payment method and currency.

Tag-Based Pricing Feature Automation

Description:
To provide a dynamic pricing system based on user-selected fields, allowing for more customized pricing rules via a “Send as Tag” feature.

Key Features Implemented:

  1. Send as Tag Checkbox:
    • A checkbox labeled “Send as Tag” was added next to template fields on the template screen.
    • When checked, the selected field value is sent as a tag to the backend when the template is saved.
  1. Tag-Based Pricing:
    • The backend processes the field’s tag, and the pricing works dynamically based on the tag value.
    • Admins can define different pricing rules for each tag, allowing for tailored pricing strategies.

Outcomes:

  • Enhanced customization of pricing based on user-selected fields.
  • Simplified workflow for admins to create and apply pricing rules using tags.
  • Improved user experience through real-time pricing adjustments based on selected template fields.

 WhatsApp Notifications      

Description:
To enable WhatsApp notifications, clients must first set up a WhatsApp template within the dashboard. The template is pre-configured, but the client can modify specific tags using a provided dropdown list. However, any modifications made outside of these predefined tag options will render the template invalid, preventing notifications from functioning properly. To simplify template management, clients can reset the template to the last saved version by clicking the “Default” button. Additionally, the WhatsApp toggle remains inactive and will not be enabled until the template is correctly set up and valid, ensuring that the system only processes properly formatted notifications.

 ACL for Managers to Edit Merchant Tasks

Description:
A new Access Control List (ACL) feature has been introduced to give managers greater flexibility and control over task management for merchants. With these permissions, managers can now directly edit, assign, or reassign tasks within the dashboard. This allows for more dynamic management of tasks, ensuring that assignments can be adjusted quickly and efficiently based on availability, priorities, or changes in inventory. Managers can now also manage the overall task assignment process, leading to improved operational flow.

  

Android 14 Compatibility – Manager/Agent App

Description:
Both the Manager and Agent apps have been updated to ensure full compatibility with the latest Android 14 release. This update ensures that the apps continue to function seamlessly on devices running Android 14, taking advantage of the latest performance improvements, security patches, and system features. Users can expect a smoother experience with enhanced security and compatibility.

Firebase Update in Manager App

Description:
We have updated the notification process within the Manager app in response to recent policy changes from Google. The new Firebase integration ensures that notifications are delivered in a timely manner and comply with the latest standards for data security, user privacy, and app performance. This update not only improves the reliability of notifications but also enhances the app’s compliance with Google’s requirements, ensuring long-term support.

Security Measures for Agent App

Description:
To enhance security within the Agent app, a new login protection mechanism has been implemented. If an agent enters the wrong password 10 times within a 30-minute window, the account will be automatically locked for the next 30 minutes. This feature prevents unauthorized access attempts and protects agent accounts from brute-force attacks. After the lockout period, the agent can attempt to log in again or reset their password through the standard recovery process.

IPV6 Network Compatibility

Description:
Our platform has been updated to fully support IPV6 networks, the latest version of internet protocol. This ensures that our servers can communicate seamlessly with clients and devices on modern networks that use IPV6. With the growing adoption of IPV6 across internet service providers, this update guarantees better connectivity, scalability, and future-proofing for our infrastructure.

Google Signup/Login in Tookan Dashboard

Description:
Users can now easily sign up or log in to the Tookan Dashboard using their Google accounts. This integration simplifies the login process, allowing users to bypass manual account creation and directly authenticate using their existing Google credentials.

Shopify local delivery

Description:
To provide clients the option to select either Local Delivery or Standard Delivery based on their Shopify store flow, customers will have a seamless way to choose the preferred delivery method during their shopping experience as per their choice.

Agent Earning for tasks completed/ Failed via 3PLs

Description:

Now, you can view agent earning for the tasks that are completed/ failed via integrated 3PL’s.
Just set Agent earning for your Merchant Template and you are good to do.

Shadowfax Flash – Delivery Orchestration

Description:
Integrating Shadowfax Flash and Tookan offers a powerful solution for businesses to streamline their delivery operations, enhance customer experience .Businesses can unlock the full potential of their delivery network and deliver exceptional customer experiences.



May 2024

New Agent Wallet Screen

Now you can use our Revamped Tookan Agent Wallet. To enhance user experience, allowing users to seamlessly Collect/Recharge the Agent Wallet and Pay the Earnings accrued by agents for their performance. Additionally, agents can now access their weekly collection/balance, and earnings data through a graphical representation within the Agent mobile App for better visibility.

Apps –


Team Filter in Agent Wallet

We have introduced a filter to the Agent Wallet, enabling users to manage wallet activities effortlessly. Users can now seamlessly Collect/Recharge funds in the Agent Wallet and Pay out Earnings accrued by agents based on their performance within a specific team.



Firebase Update 

We have successfully migrated from the deprecated legacy FCM (Firebase Cloud Messaging) API to the new v1 API, ahead of its removal on June 20. By implementing all necessary changes as advised by Google, we have ensured a smooth transition. This migration resolves potential issues with receiving in-App push notifications, ensuring uninterrupted service for our users.

Compatibility with Android 14: Agent App

The Tookan Agent app has been updated to ensure seamless operation on devices running the latest Android 14 operating system. This update guarantees smooth performance and full compatibility with all new features and enhancements of Android 14.

Arabic Translations : Agent App

The Agent app now includes comprehensive Arabic UI support, ensuring a seamless experience for Arabic-speaking users. This enhancement covers right-to-left text orientation, proper alignment, and localization of all interface elements. With these improvements, Arabic-speaking agents can navigate and use the app more efficiently and intuitively. To activate or change the language, go to Settings > Language and select your preferred language.

Automate your Payments : Customer App 

We have added a new payment method screen to the web app editor, allowing agents to select a payment method from a list of available options. This addition simplifies the process, making it easy to choose the appropriate payment method for customer transactions, ensuring a smoother and more efficient payment experience.

Helpdesk link https://help.jungleworks.com/knowledge-base/payment-automation/#gsc.tab=0

From the settings module, click on the web app editor.

=> In the bottom right corner, you can see the payment methods.



Use ‘TAGS’ innovatively :

We have introduced  ‘Tags’ on the template screen. This allows you to directly send the template field values as tags through the customer web app. When a customer is creating an order.  These tags are then attached to tasks and used for assignment and pricing, streamlining the process and enhancing efficiency.

For example :
If you have two agents, each with different tags (Food and Parcel), and you want to automatically assign tasks based on these tags, follow these steps:

 Enable the relevant field in the template. When a customer creates a task through the customer application, the type of tag will be automatically applied to the task. This tag will then be pushed to Tookan and the task will be assigned to the agent with the corresponding tag.

=>From the settings module, click on the template section.

=> Click on add/edit template. Here we can see ‘Send as tag’ option in the template columns

New Add-on in Templates: 

We have introduced a new ‘Customer Can’ field to the template screen. Previously, the customer’s template field actions were directly connected to the agent’s action settings. With this update, customers and agents can now have different actions for the same field, allowing for more customized and flexible control. The ‘Customer Can’ field settings include:

  • Read and Write
  • Read Only
  • Hidden

These settings enable separate permissions for customers and agents, enhancing the customization and flexibility of field interactions.

P.S. : This setting will only be visible if you’re a Customer App User on Tookan. 


From the settings module, click on the template section.

=>Click on add/edit template. Here we can see ‘Customer can’ option in the template columns


Geofence in Offerings

We have added geofence settings in the offering section. This allows you to define your serviceable areas for the orders created from the customer App.
=> From the settings module, click on the web app editor.



=> Click on offerings for any available form. The geofence selection dropdown will be available there.

April 2024

Agent Wallet: Revamp

We’ve redesigned our Tookan Wallet to enhance user experience, allowing users to seamlessly Collect/Recharge the Agent Wallet and Pay the Earnings accrued by agents for their performance. Additionally, agents can now access their weekly collection/balance, and earnings data through a graphical representation within the Agent App for better visibility. Furthermore, they can easily navigate to the Collection screen to review transactions associated with the tasks they’ve completed.


Payment Method Automation in Customer webApp

Description: Now you can select which payment gateways you want to offer to your customers for making payments, from the dashboard only. Just switch on Payments, add the keys for the selected payment gateway, and you are good to go. You can also switch off the payments flow whenever you want. This gives the admin full control over his customer application payment flow.


Control the Task Fields Visibility in Web App

Description:  You can now select which fields you want to show on your customer web application, No need for the customers to fill all the fields, or show them all the fields.
This makes booking flow faster.


Tap Payment Gateway for Customer Apps

A new payment gateway: Tap, is integrated to make payments and recharge wallets in the customer web application. (Country: Saudi Arabia)


DoorDash As 3PL

We have added DoorDash in the existing list of 3PLs integrated with Tookan for users who are operational in the following regions “US, Canada, Australia and New Zealand” can benefit by this integration.
This will allow you to fulfill your orders by Doordash via Tookan. It will require an account on Doordash and Tookan. The user needs to enable Delivery Orchestration add on from the extensions. After that, the “Delivery Orchestration” will appear in the left menu. Navigating to that page will show DO related settings and the list of all available 3PLs according to the selected country. Doordash credentials need to be added and the toggle needs to be enabled so that the user is able to see their selected 3PL in the list of 3rd party fleets and assign their tasks to be fulfilled by the respective 3PL. Once a task is assigned to Doordash, it will show on Doordash Dashboard and be completed by it.


Zomato Xtreme as 3PL

We have added Xtreme by Zomato in the existing list of 3PLs integrated with Tookan for users in India. This will allow the client to get his/her orders fulfilled by the required 3PL. It will require an account on Tookan and Xtreme. The user needs to enable Delivery Orchestration add on from the extensions. After that, the “Delivery Orchestration” will appear in the left menu. Navigating to that page will show DO related settings and the list of all available 3PLs according to the selected country. Xtreme credentials need to be added and the toggle needs to be enabled so that the user is able to see their selected 3PL in the list of 3rd party fleets and assign their tasks to be fulfilled by the respective 3PL. Once a task is assigned to Xtreme, it will show on Xtreme Dashboard and be completed by it.


Frayt as 3PL 

We have added Frayt in the existing list of 3PLs integrated with Tookan for users in the US. This will allow the client to get his/her orders fulfilled by the required 3PL. It will require an account on Frayt and Tookan. The user needs to enable Delivery Orchestration add on from the extensions. After that, the “Delivery Orchestration” will appear in the left menu. Navigating to that page will show DO related settings and the list of all available 3PLs according to the selected country. Doordash credentials need to be added and the toggle needs to be enabled so that the user is able to see their selected 3PL in the list of 3rd party fleets and assign their tasks to be fulfilled by the respective 3PL. Once a task is assigned to Frayt, it will show on Frayt Dashboard and be completed by it.


Shopify order status two-way syncing for Existing users

We have added the functionality that shopify stores can receive delivery order related status updates from Tookan whenever the job status is changed. It is available for users who are onboarded on Tookan via Shopify (via installing the Tookan app on their shopify store). The users just need to re-install the Tookan app on their Shopify stores to get this functionality.


Tookan App: Extension Page

The extension page is now accessible within the Tookan Admin/Manager app.


Delete fleet account ACL

We’ve introduced a new feature that allows Admin to set permissions within the Access Control section on the dashboard. Now you can choose to show agents  the option to delete their accounts directly from the Agent App’s profile section.

March 2024

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Simplified Billing Management

Exciting news for Admins! With our latest update, you can now effortlessly manage billing directly from the Tookan App. Easily track your plan usage, access invoice history, and renew your subscription in seconds, all from the convenience of your fingertips. Say goodbye to complex billing processes and hello to seamless management, anytime, anywhere.

Two-factor Authentication in the Tookan App

Exciting news! We’ve bolstered your account security with the addition of Two-Factor Authentication (2FA) for login in the Tookan App. Your safety is paramount to us, and this new feature ensures an extra layer of protection, providing you with peace of mind.

This security enhancement aligns with industry best practices and is particularly beneficial for clients in regions where data protection regulations, such as GDPR, CCPA, or HIPAA, are stringent. By implementing 2FA, we’re not only enhancing your account security but also ensuring compliance with various data protection regulations, ultimately fostering trust and confidence in our platform.

If you feel this setting is not required or you prefer not to use this, you can always disable this from the Profile section.


We’re putting you in control of enhancing your customer’s tracking experience with the ability to set your preferred language for tracking links. Now, your customers can track their orders in the language that suits you best, elevating your overall user experience.

This is how you can configure this – Go to Dashboard > settings > Profile > Change Language > choose your preferred language in the Tracking link. 

 

Now, when exporting tasks to CSV, you’ll notice a new field: tracking_link.
This enhancement empowers you to easily track the agent’s ratings since the tracking link when expired will turn into a rating card for your customer so they can rate the delivery/order/Agent. From this, you can conveniently track & resend the link to your customers if they missed on rating their experience.


Improved UX in Agent Scheduler screen

We’ve upgraded our Agents’ scheduler screen for an even smoother experience. Now, effortlessly view detailed time slot information by hovering over slots. No more extra clicks or navigation are needed.


Mappr Contribution: from Tookan Dashboard

We’re thrilled to announce that Now Admins, managers, and merchants can also contribute to Mappr directly through the Tookan Dashboard.

Click here to learn more about this.


Agent wallet: Access Control updates

Previously, managers without appropriate permissions could access the Fleet Wallet screen. Now, we’ve improved security by ensuring permissions align with roles assigned by admins. Rest assured, your data is protected, and access is strictly controlled.


Export Agent Wallet Transactions

We’ve upgraded the transaction export feature on the Agent Wallet screen. Previously limited to 1000 transactions, now you can export up to 3 days of data! Plus, enjoy the convenience of receiving exported data directly to your email.



Updates in OTP Validation

When utilizing the OTP validation extension and opting to use a custom OTP for validation instead of the system-generated one, simply include your designated OTP while creating the task via API using the “create task” API.

Ensure to include “pickup_job_validate_otp” in the pickup task array and “job_validate_otp” in the delivery, appointment, or field workforce task array.

Please note that the OTP must be a 4-digit number, falling within the range of 1000 to 9999. This ensures compliance with mandatory requirements for OTP validation.

Currently, this is only available via API.

Export tasks: Manager’s data

Previously, when selecting “show manager details” during task data export, all manager details were displayed, including deleted and blocked accounts. Now, we’ve refined this feature to show only active manager data, ensuring accurate and relevant information for your task exports.


Bulk action: List view

Now we have added an option to change the team when the client is performing the bulk action in list view, but this team ID option only comes when the client selects unassigned status while performing bulk action. This change is also reflected in task history.


PnD App Authentication Revamp: New Look & Feel

Our authentication screens have received a sleek and modern makeover, prioritizing both user experience and security. With intuitive layouts, clear navigation, and visually appealing graphics, navigating the authentication process has never been smoother. Enjoy a seamless and stylish login experience with our revamped look and feel!


Effortless Address Input: Web App

Introducing Current Location Retrieval: Users can now easily input their address by clicking the icon for automatic retrieval of their current location. This streamlined feature saves time and effort, ensuring accurate address input with just a single click.


We’ve Embedded the Driver tracking screen on the task details screen. Now, customers can conveniently access real-time updates on their orders without navigating away from the task interface. This enhancement provides users with seamless visibility into their order status, improving overall user experience.


Gloria Food x Tookan: Upgrades

In our latest update, we’ve introduced an “Addons” column to the GloriaFood POS template. This addition allows delivery agents to efficiently segregate and identify the correct ordered items associated with each job.


Shopify x Tookan: Two-way syncing

We’re thrilled to announce the latest functionality update: Shopify stores can now seamlessly receive delivery order status updates from Tookan whenever there’s a change in job status. Initially available for new users onboarded via the Tookan app on Shopify, we’re working towards making this feature accessible to existing clients shortly.



February 2024

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Tookan AI

Introducing Tookan AI: Your Task Prediction Assistant!
Stay one step ahead with our new Tookan AI tool, designed to forecast future task creation and streamline your workflow. With easy-to-understand predictions presented in a clear chart format, planning your day has never been easier.

 Here’s how to get started:
 1. Activate: Simply enable the AI Prediction addon to get started.
 2. Get Going: Once activated, allow 5-10 minutes for data analysis. Then, head to the dashboard, where
you’ll find the AI predictions conveniently displayed on the sidebar. Click on the predictions tab to visualize and plan for your upcoming tasks.

Maximize efficiency and stay prepared with Tookan AI – your ultimate task prediction assistant!


Mappr Contribution: Tookan App

We’re thrilled to announce that admins, managers, and merchants can now contribute to Mappr directly through the Tookan app.


Retry Failed Webhook Automatically

Experience seamless integration with our new “Retry Failed Webhook” Extension. Now, if our Tookan server encounters a hiccup in receiving a 200 status response from a third-party server, worry not! Our system automatically initiates three retry attempts, each spaced at intervals of 1, 2, and 3 minutes, respectively. Plus, for added flexibility, you can manually trigger webhook retries directly from the Account Logs section. Enjoy uninterrupted connectivity and effortless data transmission with this convenient enhancement.
To enable this extension click here


Updates in Add & Update Agent Webhooks

We have added new fields in our Add and Update Agent webhooks, designed to streamline your agent management processes. With these updates, you now have access to the following key fields:

– Team ID
– Fleet Capacity

Disable Failed Auto Assignment Mail Alerts

Tired of receiving unnecessary emails cluttering your inbox? We’ve got you covered!
With our latest feature update, you can now disable the auto allocation of failed alert emails. Enjoy a clutter-free inbox and focus on what matters most. Try it out today and streamline your workflow!

Enable this feature from Dashboard > Settings > Auto Allocation > Enable toggle for “Disable Auto Allocation Failure emails”



Agent On/Off Duty Alerts to Managers

Managers can now receive real-time alerts via email when agents go on or off duty. With this enhanced visibility, you can efficiently manage your team’s availability and ensure seamless operations. Ready to take advantage of this powerful tool? Configure your settings today




Ignore OTP Validation

“ignore_validate_otp” :1,
By simply adding this key in the Create task API you can bypass the OTP Validation required when the Addon “Validate OTP” is enabled.
Whether you’re managing tasks from multiple vendors or simply seeking greater flexibility, this enhancement allows you to customize OTP validation settings to suit your specific needs.


View Blocked Agent’s Wallet

With this latest update, managers can now access and monitor the wallet balance of their agents directly from the platform. Admins can grant this access through our Access Control feature, providing managers with greater visibility and control over their team’s financial transactions.


Export Agents’ Wallet details: Managers

Previously, only Admin had the access to export the wallet reports. Now, we’ve extended this feature to the managers as well. Managers can now access & download the reports of Agent wallet balance data.

Agent Off Duty Reason

We’ve implemented a new feature in the Agent App that allows Admin/Managers to gain insights into agents’ reasons for going off duty. Now, admins can configure the app to prompt agents to provide a reason when they go offline during their working hours. This enhancement simplifies fleet management by enabling admins and managers to easily identify who went offline and the reasons behind it directly from the dashboard. Configure and enable this feature effortlessly, and streamline your fleet management process today!

Go to Dashboard > Settings > Agent App > Agent off-duty reasons > Setup your custom reasons to show in the Agent App



WhatsApp chat in Agent App

Empower your agents to seamlessly connect with customers via WhatsApp directly from our app. With this latest feature, agents can now engage with customers using their preferred messaging platform, enhancing communication and improving customer satisfaction. Enable this functionality effortlessly and witness the convenience it brings to your team. Check out how it works in the Agent App

click here and activate this feature.


Agent App Profile Screen Revamp

We’ve listened to your feedback and are thrilled to unveil the revamped Agent App profile screen! Our goal was to enhance usability and clarity, addressing previous confusion between signout and delete account options. With the new design, navigating the profile screen is more intuitive than ever. Check out the updated interface and experience improved functionality for seamless app usage.


New UI Profile Screen


Delete Account Confirmation


Agent Rating on Profile Screen

Now, agents can easily view their respective ratings directly within the app. This feature provides valuable insight into performance and feedback, empowering agents to track their progress and strive for excellence.


Updates in Task Export report

Now, when exporting task reports to CSV, you’ll find a new Geofence field included in the report. This addition enables you to track geographical boundaries associated with tasks, providing valuable insights into task locations and improving your overall workflow efficiency. 

January 2024

Table of Contents

2 Factor Authentication

We are excited to introduce Two-Factor Authentication (2FA) on Tookan, adding an extra layer of protection to your Tookan account.
Admin users now have the flexibility to enable OTP verification during login. This setting can be configured not only for admin users but also for Managers & Merchants, ensuring a secure and streamlined authentication process. Activate 2FA today and boost the security of your Tookan account!🛡️🔒

Go to Tookan Dashboard > Settings > Profile > Two Factor Authentication > Enable & Disable as per your preferences. 

The 2FA works with Admin, Manager & Merchants. When the option corresponding to them is enabled then while that user tries to log in the system will ask to verify the OTP that’s sent to their registered email address.

Tookan’s Profile Section
Login Screen OTP verification


Edit Recurring Task details

We have added a new feature through which Admin will be able to edit recurring task details. Now, managing your tasks is even more flexible and efficient. Modify recurring task specifics, ensuring they align seamlessly with your evolving requirements. Take control of your recurring tasks like never before!🔄✨

Option to edit Recurring Task details
Edit Task Screen


Razorpay Agent Payout

Introducing a new extension “Razorpay Payouts”, For simplifying your Agent Payouts. Now, effortlessly deposit the Agent’s earned amount into their bank accounts, streamlining the entire payout process. Enjoy the ease and efficiency of managing Agent Payouts with Razorpay on Tookan! 💸🚀

Simply go to Tookan’s Extensions Page > Search for “Razorpay Agent Payout” > Activate the extension and Configure the Keys.
(you can find the Razorpay keys’ information from the Razorpay’s profile section.)

Once configured, hit the “Submit” button, that’s it! you have integrated successfully.

On the Agent App – The Agents need to add their respective Bank account details in which they want to deposit their earning funds.
Once this is done. The Agent Payouts will automatically be transferred from the Admin user’s account to the Agent’s Bank Account.


Retry Failed Webhook

Give your webhooks a second chance with our new feature: “Retry Failed Webhook”! In the realm of data updates, occasional failures happen. But fear not! Now, you can effortlessly re-trigger failed webhook information with just a click. Enhance accuracy, ensure uninterrupted processes, and keep your data updates running smoothly! 💡

Visit the Tookan Extensions page to learn more


Contribute to Mappr & Earn

Share your local knowledge by adding addresses to Mappr, enhancing its accuracy and completeness. As a token of gratitude, enjoy exciting rewards for your valuable contributions! 🎁 Join us in shaping a better mapping experience together!

Wondering how to join?
Curious about earning rewards?
Interested in contributing addresses?
–>Find all your answers here!


ABC Pagos PG

ABC Pagos Payment Gateway is Now Integrated with Our Web and Mobile Apps! 💳✨ Enjoy seamless and secure transactions with this latest addition. Make payments a breeze and enhance your user experience.

v2 API “Get All Task”

In the latest API version v2/GetAllTask, we’ve enhanced speed and accuracy by limiting data retrieval to the last 31 days. Experience quicker access to the information you need.

Refer to our API Doc for more information.

Updates on Tookan’s Extension Page

Our Extensions Page just got a major facelift. Discover a more interactive UI, with new filters like :
‘What’s New’ – for the latest extensions
‘Top Extensions’ – for the most popular ones
‘Recommendation’– Intelligently suggests extensions based on your use case and Usability.

Explore the enhanced Extensions Page and elevate your Tookan experience! 🚀


Export Tasks – Geofence field added

Now, in the ‘Export Tasks CSV’ option, we’ve included a ‘Geofence’ field. Enhance your task data with geofence information for a more comprehensive overview. 🚀

Agent on/off duty Notification to managers

Stay informed with our latest feature! Now, managers receive email notifications when an agent toggles between on and off-duty status. Keep track of your team’s availability effortlessly. 🌐

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