FAQs

Can customer sign up fields be modified?

  • Go to the Customer page under User Settings in the Configure section of the sidebar
  • Scroll to the Signup Template section and add the new field you want included in the signup form
  • Click on the blue Save button

Which social platform can customers use to sign up on your platform and can this be modified?
Presently, customers can sign up on your platform using their Google or Facebook account and through OTP verification. You can enable any or all of these in the Customer page under User Settings.

How to enable customer login restriction?
To restrict customer from accessing the platform without logging in into the platform, enable the Customer Login Restriction toggle in the Customer page under User Settings.

Can we set a one time customer sign up fee?
Yes, to set a one time sign up fee for customers, enable Stripe and then the Customer Signup Fee toggle in the Customers page under User Settings.

Can we add multiple customer subscription plans in the platform?
Yes, to add a new customer subscription plan, go the Customer page under User Settings and scroll to the bottom. All the plans you add will be visible here.

How to import customers through CSV?
Go to the Customers page under General and click on the Import Customers icon on the right corner. Download the sample CSV file, fill in all the details in the file and upload it. All the customers you added will be visible in the Customers page.

Can I add a restriction for my customers?

Yes, you can enable the login restriction for your customers. Under Configure-User Settings-Customer and click to enable Customer login restriction toggle 

How can I enable the Guest Checkout feature?

Guest checkout feature can be enabled in Few simple steps. Just go to the Configure Section in Your Admin panel Click on User Settings-Customer click on the Guest Checkout option then you will need to fill the required fields on Guest Checkout to enable it.

 How to enable the Customer Verification option?

Go to Configure-User Settings-Customer and click to enable the Customer Verification toggle on

Can I create a Signup Template and make an Email address or Phone Number mandatory before checkout?

The customer signup form contains only a few fields necessary for any Customer signup(name, email, phone number, password). But, if your platform requires additional information from your customers then you can enable signup templates where one can define the additional fields for a Customer profile, and also you can specify whether they are mandatory or not. If mandatory it will be asked as part of Customer signup.

You can enable it under the Configure Section of Your Admin panel. Go to User Settings-Customer click to enable the Signup template feature.

 How can I enable my customer to Login via Facebook or Google?

You can enable Facebook or Google log in from the Configure Section of Your Admin panel. Click on User Settings-Roles. You can enable the Login Via tabs. You need to put the FACEBOOK APP ID to enable the Facebook login and GOOGLE APP CLIENT ID to enable the Google login 

 

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