To provide information to your agents, follow the following steps: Go to settings > templates > edit the template > add popup notifications > select the particular field.
The marker for one of my drivers isn’t moving on map. How can I troubleshoot this?
You can troubleshoot the agent marker on maps by following the below given stepsa. Settings -> Apps -> Tookan Agent -> Battery -> Allow background activity (enable)b. Settings -> Apps -> Tookan Agent -> Battery -> Optimise battery usage -> Select Tookan agent -> Disable Tookan Agent optimization Please make […]
What to do when tasks are created from Zapier and on arriving at Tookan the auto-allocation feature does not work?
To make sure the auto-allocation feature works, go to Task Details auto_assignment and set the Key “Auto Assign Task” to YES in Zapier. Please make sure the value is not 0
While uploading tasks via csv, multiple deliveries cannot be uploaded as connected tasks. How can I upload it?
By default, csv is uploaded for a single pickup-single delivery flow and if you want to upload csv for single pickup-multiple delivery flow, then it can be done through customised csv.
How should I populate the MetaData Fields from the template in Zapier when I push a job from Zapier?
This cannot be done as metadata fields are not populated in zapier.
How do I enable pictures, comments, description without enabling the timeline while exporting?
In order to view pictures and comments, including timeline is necessary. But custom fields data can export without choosing timeline.
How to automatically update dates on the agent app if the driver switches between dates?
Currently, it is not possible to change the date if the current date is changed while the app was in the background. The agent can manually change the date or restart the app to change the date.
How should I make sure that while creating the task through API, the task is created with accurate date?
If you want your task to be accurate date and time is mandatory while creating task. 2021-09-04 23:07:00 this is the correct format.
The task range feature does not work even when the agent is in the required 1000 meters range. How should I fix this?
If the agent restarts the app while he is nearer to the location, The agent will be able to complete the task. make sure that the agent is going at the correct location as per the address is shown on the task.
Can Tookan’s pooling feature auto-assign a task wherein the driver is on the way to pick up an item another pick just appeared in the same location with a delivery address also close to his?
Yes Tookan’s pooling feature can fullfil this requirement but task should be of pickup and delivery.