To provide information to your agents, follow the following steps: Go to settings > templates > edit the template > add popup notifications > select the particular field.
You can troubleshoot the agent marker on maps by following the below given stepsa. Settings -> Apps -> Tookan Agent -> Battery -> Allow background activity (enable)b. Settings -> Apps -> Tookan Agent -> Battery -> Optimise battery usage -> Select Tookan agent -> Disable Tookan Agent optimization Please make […]
To make sure the auto-allocation feature works, go to Task Details auto_assignment and set the Key “Auto Assign Task” to YES in Zapier. Please make sure the value is not 0
By default, csv is uploaded for a single pickup-single delivery flow and if you want to upload csv for single pickup-multiple delivery flow, then it can be done through customised csv.
This cannot be done as metadata fields are not populated in zapier.
In order to view pictures and comments, including timeline is necessary. But custom fields data can export without choosing timeline.
Currently, it is not possible to change the date if the current date is changed while the app was in the background. The agent can manually change the date or restart the app to change the date.
If you want your task to be accurate date and time is mandatory while creating task. 2021-09-04 23:07:00 this is the correct format.
If the agent restarts the app while he is nearer to the location, The agent will be able to complete the task. make sure that the agent is going at the correct location as per the address is shown on the task.
Yes Tookan’s pooling feature can fullfil this requirement but task should be of pickup and delivery.