Uploading tasks via CSV for multiple deliveries can be made possible through Customized CSV. By default, csv is uploaded for a single pickup-single delivery flow and if you want to upload csv for single pickup-multiple delivery flow, please reach out to Tookan support. Onboarding Agents Drivers are the delivery agents […]
Populate MetaData Fields from the template in Zapier to Tookan
Populate MetaData Fields from the template in Zapier to Tookan – can this be done ? This cannot be done as metadata fields are not populated in zapier. To know more about Tookan integration with Zapier Overview Most importantly, using Zapier with Tookan for third-party integration is a robust technique […]
How to automatically update dates on the agent app?
Currently it’s not feasible to automatically update dates on the agent app in Tookan while the app is in background. The agent can manually change the date or restart the app to change the date. Know more about Agent App in Tookan agent app on tookan is for agents to […]
Creating the task through API, is the task created with an accurate date?
Firstly, If you are creating the task through API and want your task to be accurate date and time. These are mandatory while creating the task. 2021-09-04 23:07:00 this is the correct format. The Tookan API is a RESTful web service for developers to programmatically interact with Tookan’s data and […]
The task range feature does not work
If the the task range feature does not work, advice the agent to restart the app while he is nearer to the location. The agent will be able to complete the task. Make sure that the agent is at the correct location as per the address is shown on the […]
How Auto assign in Tookan pooling works?
Auto assign in tookan pooling : Can Tookan’s pooling feature auto-assign a task wherein the driver is on the way to pick up an item another pick just appeared in the same location with a delivery address also close to his? Yes Tookan’s pooling feature can fullfil this requirement but […]
How to enable Task Delay Alert?
Enable Task Delay Alert: Now you can remind your drivers, that they have forgotten to mark the task as successful/failed using Tookan Delay Alerts. therefore You can enter the time after which, an agent will be notified through an in-app notification about a delayed task. You can use this functionality […]
How Surge Feature in Tookan works?
Surge feature in tookan : During specific periods there is comparatively higher demand and more deliveries are required to made. At this time, a surge feature proves to be very useful. In Tookan, you can use Surge feature to increase the delivery charges for the customers during peak hours. The […]
How to set Task Delay Notification?
Task Delay Notification : Now you can remind your drivers, that they have forgotten to mark the task as successful/failed using Tookan Delay Alerts. therefore You can enter the time after which, an agent will be notified through an in-app notification about a delayed task. You can use this functionality […]
How to enable pictures and description without timeline?
Currently it’s not possible to enable pictures and description without timeline. In order to view pictures and comments, including timeline is necessary. But custom fields data can export without choosing timeline. Know more about Custom Field Template Go to Menu > Settings > Templates Custom field Templates allow you to capture […]