How to enable Task Delay Alert?

Enable Task Delay Alert: Now you can remind your drivers, that they have forgotten to mark the task as successful/failed using Tookan Delay Alerts. therefore You can enter the time after which, an agent will be notified through an in-app notification about a delayed task. You can use this functionality […]

How Surge Feature in Tookan works?

Surge feature in tookan : During specific periods there is comparatively higher demand and more deliveries are required to made. At this time, a surge feature proves to be very useful. In Tookan, you can use Surge feature to increase the delivery charges for the customers during peak hours. The […]

How to set Task Delay Notification?

Task Delay Notification : Now you can remind your drivers, that they have forgotten to mark the task as successful/failed using Tookan Delay Alerts. therefore You can enter the time after which, an agent will be notified through an in-app notification about a delayed task. You can use this functionality […]

How to enable pictures and description without timeline?

Currently it’s not possible to enable pictures and description without timeline. In order to view pictures and comments, including timeline is necessary. But custom fields data can export without choosing timeline. Know more about Custom Field Template Go to Menu > Settings > Templates Custom field Templates allow you to capture […]

Setting Time Zone in Tookan via API

For setting time zone in Tookan when you are creating tasks via API, send the value of the timezone by checking the time zone of your region. To do so click on the below-mentioned link. There are different types of tasks that can be created inside Tookan depending on the […]

Heat Maps on Tookan

With Heat Maps on Tookan, agents can check live locations of their team members. Watch this video to learn how you can track their location Know more about Agent App in Tookan agent app on tookan is for agents to carry out their tasks and track their earnings. It has […]

What is Customer Schedule?

1. This extension can be enabled from backend  , and once it is enabled you can access the same from your Tookan admin dashboard ( Steps : settings -> customer schedule ) 2. Then the next thing which has to be done is set the schedule for the entire week, […]

Why is Agent earning not calculating?

Please check with the following reasons for agent earning not calculatingTask should have a template attached. Agent must travel in real time. To know more about Task Pricing & Agent Earning, please check the link below https://youtu.be/HMLzNT0nYVs This add-on allows you to track your agent’s earnings & task pricing with […]