Currently it’s not possible to enable pictures and description without timeline. In order to view pictures and comments, including timeline is necessary. But custom fields data can export without choosing timeline. Know more about Custom Field Template Go to Menu > Settings > Templates Custom field Templates allow you to capture […]
Setting Time Zone in Tookan via API
For setting time zone in Tookan when you are creating tasks via API, send the value of the timezone by checking the time zone of your region. To do so click on the below-mentioned link. There are different types of tasks that can be created inside Tookan depending on the […]
Heat Maps on Tookan
With Heat Maps on Tookan, agents can check live locations of their team members. Watch this video to learn how you can track their location Know more about Agent App in Tookan agent app on tookan is for agents to carry out their tasks and track their earnings. It has […]
What is Customer Schedule?
1. This extension can be enabled from backend , and once it is enabled you can access the same from your Tookan admin dashboard ( Steps : settings -> customer schedule ) 2. Then the next thing which has to be done is set the schedule for the entire week, […]
Agent app showing the error message -“SSL handshake failed”
If Agent app showing the error message -“SSL handshake failed” please be assured that it happens due to bad internet connection. Know more about Tookan Agent App: How to Accept & Complete Task Download And Install Tookan Agent Mobile Apps Tookan comes with both iOS and Android apps for the […]
Why is Agent earning not calculating?
Please check with the following reasons for agent earning not calculatingTask should have a template attached. Agent must travel in real time. To know more about Task Pricing & Agent Earning, please check the link below https://youtu.be/HMLzNT0nYVs This add-on allows you to track your agent’s earnings & task pricing with […]
While adding agent/manager/merchant it gives an error email already exists.
If you get an error of Email already exists, use +1 in the email to create an alias of the original email Example: test @test. com gives an error for email already exists Use test+1@gmail.com to create an alias or the original email It will redirect all the emails to […]
Expected data format to upload PDF programmatically by API
Currently there are no expected data format to upload PDF programmatically by API. However you can choose text field and upload the link to your pdf there eg. an S3 link. To upload pdfs in template use dashboard/agent app. Know more about Custom Field Templates Custom Fields Template Go to Menu […]
Tookan dashboard taking time to load
If Tookan dashboard and map are taking time to load, it might be possible due to multiple reasons. Please keep in mind the following to avoid slow loading time a. Don’t open Tookan in multiple tabs, b. Check internet connection, c. Don’t use dark maps Also check opening the dashboard […]
Do we have a route optimization API?
We do not have a Route Optimization API on Tookan. Here, is more information on RO- Route optimization rescues you from hours of manual planning and provides you with the most efficient routes as per your business needs. Advance routes settings give you full control over your routes. QMake dynamic […]