Enable Task Delay Alert
During specific periods there is comparatively higher demand and more deliveries are required to made. At this time, a surge feature proves to be very useful. In Tookan, you can use Surge feature to increase the delivery charges for the customers during peak hours
Now you can remind your drivers that they have forgotten to mark the task as successful/failed using Tookan Delay Alerts. You can enter the time after which an agent will be notified through an in-app notification about a delayed task.
For setting time zone in Tookan when you are creating tasks via API, send the value of time zone by checking the time zone of your region. To do so click on the below mentioned link https://timezones.tookanapp.com/ or When you are creating the tasks through dashboard, the basic login / […]
With Heat Maps, agents can check live locations of their team members. Watch this video to learn how you can track their location
1. This extension can be enabled from backend , and once it is enabled you can access the same from your Tookan admin dashboard ( Steps : settings -> customer schedule ) 2. Then the next thing which has to be done is set the schedule for the entire week […]
It happens due to bad internet connection.
Please check if the template is attached with the task and if the agent has travelled in real time.
Use +1 in the email to create an alias of the original email Example: test @test. com gives an error for email already exists Use email@example.com to create an alias or the original email It will redirect all the emails to the original account. This new email will only be […]
Not supported by API yet. However you can chose text field and upload the link to your pdf there eg. an S3 link. To upload pdfs in template use dashboard/agent app.