While adding agent/manager/merchant it gives an error email already exists.

If you get an error of Email already exists, use +1 in the email to create an alias of the original email

Example: test @test. com gives an error for email already exists

Use test+1@gmail.com to create an alias or the original email

It will redirect all the emails to the original account. This new email will only be used for logging in.

Know more about adding Agents to Tookan

1. Adding agents one by one on the platform 

Firstly Goto side menu > agents
On the top right corner you will see an option “Add Agent”
Click on that and consequently the template will open to enter agent information

1. First name – Name of Agent for example : john
2. Phone – Phone number of agent for example : 998876600
3. Username – This will the login details of the agent to access the app
4. Password – This will be password using which agent can login on the app
5. Tags – you can use Tags to link an agent with a particular team or with a particular type of task. For this the team or task should have the same tag as that of agent.
6. Teams – you can use to group a number of agents together and classify drivers based on parameters like location, zones, distance, etc.
7. Agent Type – Their are 2 types of agents on tookan
8. Captive – These agents are full time agents on the platform

9. lastly Freelancer – These are part time agents on the platform.

Email and username should be unique
fill All mandatory fields.

Video – https://www.youtube.com/watch?v=_H9Ljui4iuI&t=15s

2. Adding agents using CSV through bulk import

This option is helpful when you have a large number of agents to be added to the platform so instead of adding one by one we can enter all the information in a CSV file and upload the file.

firstly Goto Side Menu >agents
On the top right corner you will find an option to “Import Agent”
Click on Import Agent
Click on the option ‘Download Sample CSV’
thus This will download the CSV file wherein you have to add information about the agents

After saving the file drag and drop the CSV file on tookan

Email and username should be unique
fill All mandatory fields
however, Don’t change the Header in the file

3. Agent signup directly through agent app

nost importantly The Signup option on the agent app will allow the agents to register themselves directly on Tookan.
however Agent Signup option is only available on the agent app if the agent app is branded or white-labeled.
To enable this option firstly

goto Extensions> Agent Sign-up> Enable

You can add custom templates for your sign up forms which agent needs to fill in before they can enter the agent app. however Admin can reject, accept or review his agents before they enter your app, on the basis of the information filled in by them.

To create a custom template

Goto Settings> Template> Create custom.
Add the required fields you want the agents to fill while they signup and save it.
Now, Go to Settings> Agent App> Agent Signup> Select the created template and Save.

Video – https://youtu.be/Pypr1b1QGcQ

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