FAQs – Merchants

Some common questions in regards to your merchants could be:

How to resolve the Store is coming close?

  • Check the store timings in configuration.
  • Check the marketplace availability.
  • Check if the merchant is enabled
  • Check store’s serving area

Store is closing automatically?

Check if the admin has enabled the merchant subscription and all the stores have subscribed or not. Steps to check subscription are: user settings> merchant> subscription.

Custom order are placing without Quotation

In this case the admin can disable the quotation from the custom order. Steps to check are : go to integrations> custom order> disable the quotation toggle.


Change pay by SBM (Payment gateway name ) to Pay by card.

This can be changed from the Backend . Please contact the product Team.

Promo is not being applied on certain orders

>Check If the city has been assigned to the promo.
>The created order address is coming in the assigned or not.
>Check the order amount is matching with the minimum promo or not.

How to configure Dynamic Delivery charges?

In order to do this go to Configure >> Order settings >> Delivery >> Merchant wise delivery charges.
From here you may toggle on delivery charges as needed and set the delivery template.
Please note the delivery template is fetched from your account (if you have one) from the Order Details or another Template. Under which you can workon Task Pricing section to edit this option further. https://help.jungleworks.com/knowledge-base/task-pricing-and-agent-earning/

The catalog is not showing after clicking on the store?

This issue may occur if your customer visits your restaurant after looking into a particular business category and you have activated business category mapping for your restaurant. Please go to Merchants >> Select Merchant >> Configuration >> Business Categories.
If this toggle is enabled you will need to map the products to respective categories in order for them to be visible.

How to configure city configuration?

There are two types of city configurations:

Serving Area: In order to make a unique map of where your merchant can deliver go to merchants/restaurants/service providers. Scroll down to Serving Area and opt for create geofences options. Here you will be able to add geofence according to the merchants serving restrictions by selecting the Mark Region option on your map.

Delivery Charges/Agent Earning: If you wish to keep different delivery charges on the bases of cities/areas. Go to Configure >> General Settings >> Preferences >> Configure City.
This will show a new option in the configure section by the name of City Config. You may select that and opt for Geofences which will mark different areas and use Manage cities option to select different delivery charges in further options.

Merchant/customer is not receiving the email?

Please check if your email has been registered, if you wish to use our email info@yelo.red to send notifications, that will be enabled by default. In order to have your own email you can provide us with the email you wish to send notifications from and we can use it to send emails via mailchimp. If you wish to do this yourself you will need to have an active mailchimp account and the team will be able to integrate that with our website.

Google Maps not working how to resolve this?

Please check if your google account has been paid for and there is no payment pending.
Go to your dashboard on the bottom left, there should be account settings. Here under keys kindly check if the keys have been added currently and choice of maps is Google.
In case these do not resolve the issue, you may refer to our dev team to resolve the same. 

Unable to upload a particular CSV document.

Confirm that the data is correctly placed. (Don’t mix numbers with text)
Make sure no value in the header is changed, the file is in CSV and not excel.
You can only upload 5000 Rows at once.

How to enable merchant sponsorship

General <<Stores/Merchants<<Enable sponsorship toggle<<Set time<<Click on enable sorting to bring store on top

How to enable merchant signup link on ordering platform

Configure<<User Settings<<Merchants<<Enable signup toggle

How to have a live chat with the merchant(from the admin panel)

General<<Merchants<<Click 3 dots under Actions<<Click on Chat

How to enable merchant  pre-notification for scheduled orders

General<<Merchants<<Select Merchant<<Configuration<<Reminder For Scheduled Orders<<Set notif time for merchant & customer

How to get additional information from customers at the time of checkout

For particular store
General <<Store<< Configuration <<Checkout Template<<Add field name & type<<Click save

For Marketplace level
Configure<<Checkout<<Checkout Template<<Add fields and type<<Save

How to change business workflow from Product marketplace to Service marketplace? 

You can create a workflow by going to Merchant-Configuration- And click on enable workflow for Product and service marketplace.

How can I verify any merchant?

You need to enable the merchant verification first under the Configure section User settings-Merchant-Click on enable Merchant Verification. And then go to General Merchant and Click on three dots on the merchant name and click on verify option

How to set up SKU in any product?

Go to the merchant section and click on the Merchant name for which you want to set the SKU. Go to Catalogue and click on edit on any product. You can set up the SKU from there.

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