Return task on Tookan

Return task on tookan :

How to create a return task on tookan for an agent so that the admin or manager can track their agent’s return journey?

Return task extension automatically creates a return task to the same pick up location and assigns it to the same agent.

  • Return task extension provides the ability to admin/managers to track their agent’s return journey without any Hassle
    .
  • When you enable the Return Task extension, the pickup task automatically creates a return task to the same pick up location and assigns it to the same agentĀ 
  • Admin/managers will be able to track the agents who are returning to pickup location on the All List page by applying the return tag from task tag filter
return task on tookan
  • The agent can start the task after completing the delivery task.
  • He can complete the return task once he reaches the return location.
return task on tookan

To enable the extension,

  • Go to tookan dashboard,
  • Side menu> extensions> search for return task > Activate.
     
  • Once activated go back to the Tookan dashboard> refresh.  

Now create a task 

  • Add pick up and delivery details

NOTE : Return task extension is only applicable tor pick up and delivery work flow/module

  • Once you create a task,
     
  • Assign an agent to the task. 
  • After the agent completes the delivery task and marks the task successful,
  • Another task is automatically created that is the return task.
  • Now the agent should accept the task again and this shall take the agent back to the return location.
  • This is the return task to Pickup location which was predefined. 
  • So the agent shall accept the task, and once he reaches the location he can mark the task successful.

    Watch video for complete understanding.

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