FAQs – Getting Started With Yelo

How to do email whitelisting?/Notifications are coming from contact@yelo.red.

You will need to raise a request to your designated POC or raise a ticket from the dashboard in order to do so. Once that is done, you will receive Mandrill TXT verification records which need to be added to your DNS Hosting site records. After doing so you can give the confirmation to your request source that the records have been updated and they’ll be able to update the same from the Yelo System end.

Alternatively, if you’d like to use your own mandrill email you can go to your admin dashboard >> Account Settings >> Keys >> Scroll down to find the Mandrill Verification keys field. Here you may feed in your own keys and complete the process yourself.

I created a merchant, then deleted it. Now we are not able to create a new merchant with the same id.

Once an id is registered with Yelo for a merchant account, it can not be used again no matter if we delete the merchant, an effective way to deal with this kind of situation is that you can create an alias. For example, if the previous id was like xyz@gmail.com, then the alias can be xyz+2@gmail.com.

I am unable to see the banners where I have added the merchant link.

Check the Merchant’s configurations. There may be 3 possibilities:

  • The merchant has placed a certain distance restriction.
  • There is a time/scheduling issue during which the merchant may not be receiving orders.
  • The merchant may have marked himself as closed.

How to integrate a particular payment gateway?

You can go to integrations and look for the payment gateway they want. To activate it, you will need to add additional keys (for e.x. Secret key) which they will receive from the aforementioned payment gateway either in the account or on request.

In case a particular payment gateway is not available, you can go to the custom PG option on the left side of the dashboard and do the same.

How to enable Brand New Hybrid UI for your customer applications?

Go to  https://admin.yelo.red/en/dashboard/design/layout

In your dashboard, there would be a configure section to the left, click on Configure >> Design >> Layout >> Scroll down to find this option called – “Enable this toggle to Switch your Hybrid App to Updated UI”

Once you switch ON this Toggle, then your customers should be able to see the Hybrid app next time they log in.

How to check if I am facing an issue with google maps on a website?

  1. Please check if you have entered the correct Google API key.
  2. Also please check google billing, your google billing may be pending.
  3. Admin has added Url restriction on google maps API key and it seems that admin and marketplace URL is not added in that.

You can use the following API to check the error thrown by the API Keys. Just replace the key with the google API key in the URL after key: https://maps.googleapis.com/maps/api/directions/json?origin=30.7189024,76.8103761&destination=30.7188923,76.810399&sensor=false&mode=driving&alternatives=false&key= 

How to change the landing page?

Configure >> Design >> Layout >> Scroll to landing page for website >> Choose options from dropdown menu.

Can we share a product/service?

Configure >> General Settings >> Preference >> Product Share >> Enable Toggle to allow people to share the product.

How to update the marketplace translation?

To change a selective terminology from your marketplace you may:
Go to Configure section >> General Settings >> Terminology.
Select the language and change the word you wish to rephrase. Click Save.


Go to Configure section >> General Settings >> Marketplace.
Scrolling down will show the option for Marketplace translations, Select the language and Module(not applicable for Hybrid Apps) you wish to make the changes in, and then download the file. Make changes and reupload.

What is the significance of order-ready status?

Now the merchant can set the order ready status of a particular order when the order is ready. The admin can enable this from the general settings >> preference >> enable order ready status.

Can we enable favorite merchants?

Configure >> General Settings >> Preferences >> Enable favorite merchants to toggle to allow customers to mark merchants as favorite.

How to enable customer ratings?

Configure >> General Settings >> Preferences >> Enable customer ratings to toggle to allow customers to rate merchants after the order is complete.

Where can we see the commission details of merchants?

Configure >> Order Settings >> Commissions >> Details.

Can we track delivery agents?

Yes. To view the tracking link of the agent Go to Configure >> Delivery >> Scroll to Tracking link configuration >> Enable toggle to get tracking link once the order is picked up.

The store does not show open, even during working hours.

The issue could be with the merchant opening time slot is not within the time limit of the marketplace time zone. 

 Where is the City config toggle?

This option can be enabled by Going to the Yelo dashboard >> configure >> General settings >> preferences >> configure city. 

How to assign a city to a selected merchant?

First of all, create a geofence in configure city, then click on your selected merchant scroll down and find the option for ‘Link City’. 

The issue with displayed location on the platform. 

In such a case, the reason could be that you have not enabled the aerial distance toggle, which might generate confusion regarding the location.
Yelo dashboard >> Configure >> General settings >> Preferences >> Aerial distance toggle.

The store shows closed. 

The reason could be that the marketplace availability is turned off.
Yelo dashboard >> Configure >> General settings >> Marketplace >> Marketplace Availability toggle.


How to add a merchant?

  1. On your Yelo dashboard, navigate to General >> Restaurants. 
  2. Here, you will see a dialogue box that lets you add restaurants. Fill in the required details and click on ‘Add’. 
  3. That’s all! You just need to take two small steps to add merchants to your marketplace.

Surge and Delivery Charge are showing together as delivery charges, can we show them separately?

Currently, this is the workflow both surge and delivery come together, for future will check feasibility and accordingly add this to the roadmap of the Yelo.

How to make add ons mandatory in single select.

If you wish to make variant/add on mandatory kindly choose the default setting for the add on. When you select the default option it would make it mandatory for the customer to choose an add-on for a single select product.

CSV reports successful completion but no items are imported into Catalogue.

When the categories are already added you have to put the product either under the category or the subcategory

Whenever you put the product in the CSV then you must mention the category id or the subcategory under which the product should be there.

NOTE: once you have created a category you can not Directly add the product, you have to add the product under the category subcategory.

Add Product expiry and Batch no. in the product add.

You can make changes in the product edit  SKU as a batch and you can add the expire on the description of the product.

In Yelo, my catalog layouts do not change. Only the grid view is working.

To have a banner view for your category, you must add at least 2 sub-categories under the same category and then change it to banner view in-store layout setting. Also, following the same kind of hierarchy is important too. It means that if you are following the pattern of category >> subcategory then you can stick with that only for that particular category and the same is for category >> product pattern.

How to move products from one Category to another and from one merchant to another?

If you wish to transfer your products from one merchant to another. Or from one category to another in the same merchant. Please download the combined CSV of that merchant. Then, either change the value of the category from the one it is currently into the one you wish to transfer. Or download the CSV for the second merchant and add all details there. 

Also, here’s a brief video showing how to download and upload the CSV’s hope this helps. https://help.jungleworks.com/yelo-d2c/upload-products-through-combined-csv/

Redirect merchant to Get Started tab after signup.

Once a new merchant signs up, unless there is an order they go automatically to the Get Started tab, you may test the same by creating a new test merchant and logging in through the credentials of that merchant. Once you have logged in, the first tab that should open by default is the Get Started one.

We haven’t enabled the Scheduling option for ‘MERCHANT’ but if you check on the website while adding a product to the cart it’s asking for a scheduled time.

The issue occurs because you have kept MERCHANT as a service-level marketplace. Which requires scheduling. Kindly go to the merchant configurations for this merchant and scroll down to find marketplace type.

There is a test tag on display on most merchants on the platform.

This issue occurs due to the custom tag set, currently, the issue seems to be resolved. For future reference kindly use the link.
To see how custom settings tag work.

How to change mailer signature on emails?

After white labeling there shows an option “Branding” on the dashboard. Under it click on web application and there you can set/edit your mailers signature.

How to approve the host/merchant?

  • On your Dashboard go to the Merchants section.
  • Look for the merchant you’d like to approve/verify.
  • Go to the right side of the table under the actions column and click on the more settings option.
  • You will see a verify button, select that and your merchant will be verified.

Kindly show us where to put merchant bank details. As we cannot find where to put in bank details.

For this issue, first, you have to enable merchant commissions through Configurations >> Order Settings >> Commissions.

After enabling, you can see a payments tab in the Account section where you can add bank details.

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