Cancellation

If this feature is enabled, then the Admin allows the Customer to cancel the Order according to the policies defined. The Customer will get an option in the orders section to cancel the Order. The Admin can also charge the customers a cancellation fee at the time of cancellation. The […]

Delivery Management System

Tookan: Manage all your delivery operations by tracking vehicles, optimizing routes, and automating dispatch, delivery, and scheduling. Get visually rich reports powered by Tookan’s geo-analytics features. To enable Tookan, click on the Extensions icon available on the top right corner of your dashboard. Once enabled, you’ll have the option to […]

Tip

You can configure the minimum Tip amount on delivery across all your Grocery Stores on the platform. The Tip can be set to both fixed or percentage of the order amount. Follow the path to configure Tip:- Go to configure> Order settings> Delivery. Scroll down to the last option Tip […]

Static address

Using this Toggle, Admin can restrict the deliveries to particular locations. If this Toggle is enabled, then the Customer will only get an option to choose an address for the delivery from the available places. Follow the steps to configure it:- Go to Configure >> Order setting >> Delivery Scroll […]

Estimate Time of Arrival(ETA)

Using this Toggle, you can show the estimated time of arrival to your customers on the merchant list page. Follow the path to configure the ETA:- Go to the configure >> Order setting >> delivery. Scroll down to the Estimated time of arrival and enable the Toggle. Once enabled, enter […]

Merchant wise delivery charge

Here, you can define the delivery charges for the orders at the merchant level. The delivery charges can be both static and dynamic. The fixed costs can be configured directly from Yelo, and to Configure the emotional/distance wise charges Tookan needs to configure with the platform. Follow the path to […]