Access Control List (ACL)
ACL in Tookan helps you define roles with permissions as per your requirement. For a manager’s role, these permissions can be related to tasks, agents, customers, teams, and settings. So one can give permissions to his manager to add or delete a task/agent/customer/team depending on his requirement. Similarly in Agent ACL, one can give access to his agents to add/edit a task or edit his work schedule.
Admin can create a number of roles with a set of permissions in ACL. Further, while adding a manager/agent, he can simply assign a role to that particular manager/agent.
To define roles with permissions go to Menu > Settings > Access Control
Agent Schedule Permissions