Announcement feature :
Announcement feature : This feature is available on the agent App.
lets look at how to send announcements to the agents in the agent app.
Firstly from the Tookan dashboard, go to extensions
Search for broadcast extension
Broadcast extension : Broadcast allows you to send a message to several agents in one go effortlessly. You can also keep a check on broadcast in-app messages in the past.
It allows you to broadcast in-app messages from the dashboard
Choose agents, enter a message and broadcast it easily
View previously sent broadcasts through message history.
Once you activate it, go back to the Tookan dashboard
click on extension you will get the broadcast option.
A pop up will appear wherein
You need to select a team
Select an agent
Select a schedule if you want to send it now or send later
Add title which is a mandatory field
Enter the message that you want to send to the respective agents
Once you fill in the details click on save and the message will be sent to particular agents who will be viewing these announcements on the agent app.
If you would like to do any settings in agent app regarding how things appear in agent app
Go to settings > agent app
There are various options which would help you customize.