Don’t Want My Agents To Decline The Task : :
I Don’t Want My Agents To Decline The Task. How Do I Make Sure That They Can Not Reject A Task I Have Assigned Them?
for the same go to menu > Settings > AGENT App > Acknowledgement Type . Disable the Accept/Decline option.
Agent app settings on tookan .
agent app settings will enable or disable various functionalities.
used for the agents where agent can acknowledge the receipt of the task
or accept or decline a task based on the selection.
you can Reduce the number of milestones required to complete a task.
basic milestones include start, arrive, successful.
Task fail/cancel reason
This configuration enables you to give a set of predefined reasons
which can be selected by the Agent when they mark a task as failed or cancelled.
Successful Distance Restriction
This setting allows the Agents to mark the task ‘successful’ only when they are within a certain distance from the stop location.
Cancel Task Limit
This setting limits the Agent to mark the task ‘Cancelled’. Agent cannot mark the task ‘Cancelled’ if they reach the limit.