Agent wallet shown a negative Balance

Possible Reasons:
1) Client must have selected Debit from wallet in agent wallet configuration
2) Pricing of task is more than wallet balance.

Agent Wallet

Agent wallet

Agent Wallet by Tookan (delivery management software) brings you the flexibility to keep a record of all the transactions done by an agent. It’s a seamless way to integrate the task pricing and earning with the wallet. In this, Wallet refers to Pricing while Credits refers to Earning of the Task.

You have the following two options in the Wallet:

Enable Pricing

Enable Pricing: once it enabled in the wallet, it will record all the transactions corresponding to each task.

Disable – Debit From Wallet : In this case, the amount will be added in the wallet for each task as per the pricing amount.Here,threshold Value can also be used, it is the limit amount once reached by the agent’s wallet will not allow any further task notifications to be received by the agent

Admin/Manager has to debit the amount from the wallet on the dashboard manually. Following which agents will be able to get the new task notification again. It can be the perfect solution for the use cases where the agent collects cash on delivery and has to deposit back the money to the merchant or the admin after the amount is collected (threshold amount in our case).

Enable – Debit From Wallet: In this case, the admin/manager has to add some amount in the wallet for each agent. The amount deducted from the wallet for each task as per the pricing amount. Once the amount reaches Zero or Less, the agent won’t receive any further task notifications unless the admin/manager adds the more amount in the wallet.

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