Why Can’t I Upload A CSV File?

There can be various reasons for failing a CSV upload

  • Cross-check the file format you are trying to upload. Tookan accepts .CSV file, change the file format and try uploading it in .csv extension
  • Headers in the sample file and your file should be same. Do not change them to successfully upload your CSV file
  • Check the Agent ID used in your CSV file. Any mis-match will lead to failure of CSV upload
  • Date and Time Format in your CSV file in incorrect

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