Can I create “single pickup and multiple delivery points” or “multiple pickup single delivery point” tasks for delivery orchestration? No, at present delivery orchestration flow works for tasks with a single pickup and single delivery point.
Quick Start Guide: Admin
Get to know the stakeholders in Tookan Tookan has multiple stakeholders. Learn more about these and their relationship to one another in Tookan. Sign up on Tookan You can sign up to Tookan and create a trial account for free. The trial period is applicable for 14 days after which […]
Manager Dashboard Overview
In this article, you will learn about the manager dashboard. Map view (the default view) The map view allows a manager to visualize the entire operations geospatially. A manager can view tasks displayed as map markers (“pins”) and agents displayed as a circle on the map with different colors as per status-Green for […]
Profile settings
Profile settings Setting up your profile is one of the key first steps while starting up on Tookan. You can set your profile by going to the profile tab under Settings in the side menu. Profile First name: This will be prepopulated based on the name you provided during the […]
Stakeholders in Tookan
Stakeholders in Tookan Administrator: The administrator is the business owner. He/she has access to all the features and can do configurations and add & manage: tasks, teams, managers, agents, etc. The administrator can also access analytics and manage operational settings. Manager: Managers are added by the administrator and are assigned […]
Website showing as “Not Secure”, how to fix that?
Website showing as “Not Secure”, how to fix that? Example of the problem: You many face this issue due to: SSL certificate not being valid or Incorrect domain pointing Kindly check the validity of the SSL certificate by checking the expiry date. Refer to screenshots below: In case the expiry […]
Why the pickup details like name of restaurant, address are not visible in the tasks created on Tookan via Yelo? The agent and admin can only see details of delivery.
Why the pickup details like name of restaurant, address are not visible in the tasks created on Tookan for orders placed via Yelo? The agent and admin can only see details of delivery. Example of the problem: You may face this issue due to a wrong configuration on Yelo. In […]
Can two pricing rules coexist for one template?
Can two pricing rules coexist for one template? Yes more than one pricing rule can be added in a Task Pricing & Agent earning template. When more than one rule is created and enabled for one template the latest one will be applicable. You can manually disable the not required […]
Can I hide some information from my agents in tasks that are created via API integration?
Can I hide some information from my agents in tasks that are created via API integration? Example of the problem “ “My Tookan app is integrated with the Shopify store. So I want to restrict some information received from Shopify, our drivers should not see this information. Is that possible?” […]
Can I use one Tookan V2 API key to integrate with two different websites?
Can I use one Tookan V2 API key to integrate with two different websites? Yes, you can use the same Tookan V2 API key for integrating with different websites.