Create a Task Manually A task is the core unit of work to be completed by agents (ex: a pickup OR delivery). To create a task manually, click the “Create Task” button on the admin dashboard. You can create a task from both the map view and the list view. A window will […]
What are Tasks Notifications?
Tasks Notifications Tookan completely automates the communication process by sending customized Tasks notifications in the form of email and SMS, to the customers associated with each task. Go to Menu > Settings > Notifications to enable, disable or edit the content for each trigger. Video – https://www.youtube.com/watch?v=-2XOtCGyZBQ
Task Assignment on tookan
Task Assignment on tookan : Task assignment on tookan can be done after creating tasks. Create a new task, by selecting any one of the following: firstly Create Task OR Bulk Import Tasks– secondly Fill in all the details in the Task creation form.-Select a Team from the drop-down.-Choose one […]
Where do earnings appear on tookan?
Earnings appear on tookan in agent, app to see the earnings go to the side menu and open earnings tabs to check the earningsOn dashboard, the earnings are visible with the task and in map view and list view also visible in Analytics This add-on allows you to track your […]
Size of delivery and vehicletype
size of delivery and vehicletype: size of delivery and vehicletype can be determined to assign the delivery to the driver On tookan or yelo. On yelo we can create a checkout template and give customers the option to enter size of delivery delivery and vehicletype.Similarly, on tookan we can create […]
difference between pricing and earning
difference between pricing and earning is that Pricing refers to the delivery charge that we take from the customers for each task or order placed by the customer.Whereas Earning is the commission that agent gets while doing that task. you can calculate it based on the various rules available in […]
Estimate delivery charge for Yelo order
Estimate delivery charge of Yelo order using the distance wise delivery option where in we need to set pricing rule on Tookan in Order Details template Pricing refers to the delivery charge that we take from the customers for each task or order placed by the customer. To Estimate delivery […]
Issues related to Maps on Tookan
There can be various issues related to Maps on Tookan. One of the them is default map not showing the region from where you are operating. For these issues you need to check the following mentioned parameters : 1> Map keys configured in Settings – In order to use maps […]
How are Idle time and in-transit time calculated?
Idle time and in-transit time calculation We can calculate Idle time and in-transit time by the help of Analytics section in Tookan. In-transit time is calculates from when the beginning of task to completion.Each task will have its own in transit time. It’s calculated separately for pickup and delivery task […]
What are the various ways the map keys are being utilized?
The map keys are basically used to track the tasks and the location of the Agents. Also, the map keys help customers in the search of the addresses. Below is the utilization matrix you can refer to:(i.) Customer App – Map Initialisation – For both iOS and Android, the map […]