Maintain record, track & charge your agent on their meal cycle with configurable rules. Quick and Easy to set Agent Meals Rules associated with Flexible pricing to schedule meals for Agents. About Agent Meal: This add-on allows you to Manage the Meal offering of the Agent with configurable rule settings. […]
How to Integrate Grameenphone with Tookan to connect with your customers?
Integrate Grameenphone with Tookan, to connect with your customers. Grameenphone offers a range of SMS solutions and services that suit the needs and consumption patterns of different business sectors and companies. These solutions include multiple packages that meet the requirements of the sectors and are directed to the nature and […]
How to use City Boundary?
City boundary is a new add-on over Geofence in tookan. It helps to categorize your agents in geoefficient way. City boundary in tookan is useful when you have aligned the team of agents for managing operations for a specific city. To enable geo-fencing to go to Menu > Settings > […]
Can agent Create a task on Tookan?
Can agent create a task on Tookan? yes, an agent can create a task on Tookan from Tookan agent app, when the admin allows some permissions to an agent , for the purpose of task creation. Therefore This access can be given to the agent from access control settings in […]
How to create return tasks on Tookan
Return task on tookan : How to create a return task on tookan for an agent so that the admin or manager can track their agent’s return journey? Return task extension automatically creates a return task to the same pick up location and assigns it to the same agent. Return […]
How to attach images to dispatch task?
How to attach images to dispatch task? When a rider/driver is sent an image as an attachment, it does not show up on the Agent App. How should we attach images to the dispatch task? When you create any task, there is the option of attaching any kind of image […]
The agent location is shown miles away
The agent location is shown miles away. The agent location is shown miles away from where he really is. Agent app is also updated. What Could be the reason? The reasons are stated below : Firstly Network issue GPS accuracy issue. If the GPS location accuracy level above 25% then […]
How to generate OTP and validate identity?
How to generate OTP and validate identity? How to generate OTP and validate identity so that the Correct agent is performing the correct task? To enable this, Firstly, go to Tookan side menu Click on extensions> search for validate identity (OTP) Click on Activate. Validate Identity (OTP) Helps you verify […]
Recurring tasks cannot be controlled ?
Recurring tasks cannot be controlled or updated/ assigned to agents? Recurring Task is a feature under Tookan Extensions which will let you create task once, allowing you to enter the frequency i.e. how often you want to repeat the task. Therefore this feature makes it easier for the customer to […]
TASK ETA
TASK ETA TASK ETA : Task ETA ( expected time of arrival ) enables you to view the expected time of arrival of your agent at the location of your task. With this you can have real time check on the agent’s location. Easily access ETA on the dashboard. 1.To […]