Follow the steps in this video to accept and complete tasks on Tookan Agent App. Download And Install Tookan Agent Mobile Apps Tookan comes with both iOS and Android apps for the field workforce. The apps are compatible with Apple iOS 8+ and Android 4.0+ phones. Once the Agents are added to the dashboard […]
Tookan Side Menu: How to Operate it In Agent App?
Tookan side menu in the agent app is explained in this Video Tookan comes with both iOS and Android apps for the field workforce. The apps are compatible with Apple iOS 8+ and Android 4.0+ phones. Once the Agents are added to the dashboard they will receive an SMS and email with the […]
Number Masking-Clients shouldn’t See my Number
Number Masking Extension: I Don’t Want My Customers To See My Agents Number During Delivery Of Tasks. What Should I Do? You have to enable Number Masking Extension from the Tookan extension marketplace. This extension will mask the numbers of agents and customers from one another. For any other queries […]
Accepted Tasks are not displayed In Agent App.
Accepted Tasks By The Agent Are Not Displayed In The Agent App. App Is All Clear. What Could Be The Reason Behind This? The issue might lie in calendar dates. It’s highly possible that accepted tasks belongs to a future date & by default on home screen today’s date is […]
Auto Start Option: Purpose Of it In Agent App
Auto start option ensures that the task is marked as “Started” automatically as soon as the agent acknowledges it. Tookan is an off-the-shelf solution to manage and track, field workforces that enable on-demand deliveries, at-home services and on-street customer acquisition. Businesses will need to create an account on www.TookanApp.com to […]
Agent App: How Do I Use it?
Tookan agent app is a user-friendly and easy-to-use app. Please see the entire agent journey here. Tookan is an off-the-shelf solution to manage and track, field workforces that enable on-demand deliveries, at-home services and on-street customer acquisition. Businesses will need to create an account on www.TookanApp.com to get started. Using the […]
Create Agents: How Many Agents Can I Create?
You can add or create agents in any number. We don’t have any limit on number of agents on your platform. Onboard/Create Agents Drivers are the delivery agents who will be doing the pickup and delivery from one location to another.There are 3 ways to onboard drivers/ create agents on […]
How Can I Change My Auto Allocation Algorithm?
You easily change your allocation algorithm if you go to Menu > Settings > Auto-Allocation. To read more about auto-allocation and their working please click here Auto Allocation In order to, Automatically assign your tasks in Tookan using the Auto Assignment feature. So, To enable/disable Auto Assignment go to Menu > Settings […]
Agent Tasks: Can’t See Tasks, I’ve Just Dispatched
Please ask your agent tasks to cross-check the filter and date he has selected in the Tookan agent app. To see the task information on your app Please check the date you are viewing tasks for. Select the correct date to see the task information.
Agent Location: Can’t See My Agents On The Map?
To see the agent location on map please make sure you are on map view of dashboard. In list view you can’t see real-time tracking of your agents. Agent Location: Importance of driver tracking Driver tracking assists you with keeping drivers on time, figure ETAs, and change courses to incorporate […]