You push the start tookan tasks slider once you have started the task. Please keep in mind that once you have pushed the slider towards start your admin and customer will be notified and will be able to track your position. To read the complete task journey click here. Accept Or […]
Why Am I Not Receiving Tasks: Off-Duty
To make sure that you are receiving tasks please make sure you are marked as On Duty from your agent app. A certain number of times, we get queries from Service Providers on why they have not been receiving tasks even on the days they are marked available (You can […]
Schedule: Why Can’t I Edit My Schedule?
You can only edit your schedule if you have the permission access from admin. Please contact admin for the schedule editing permission. The concept of delivery optimization is about creating better delivery routes on a strategic and operational level. This is irrespective of whether they are running a standalone delivery […]
I can’t Complete Task Without Proof Of Delivery
You can only complete a task succesfully after collecting all the mandatory information from user. If admin has marked proof of delivery as a mandatory field you can’t complete a task without collecting it. It is entirely the users choice to keep one field as a proof of delivery or […]
I can’t login as a driver – Agent Login
I can’t login as a driver – Agent Login : If you are having password issues in your tookan account login, click on forgot password and follow the prompts to receive an email to reset a password. If you don’t receive a reset mail within few minutes please check you […]
Can I Get Upcoming Task Notification In-App?
You will a receive a reminder task notification 30 minutes prior the scheduled tasks. Delay in the task notification: What does it mean to your business? Reading it for the first time might bring a few doubts in your mind about whether it is a positive sign for your delivery […]
I Can’t See The Task Information On My App
Kindly check the date filter selected for viewing tasks on the admin dashboard. Select the correct date to see the task information.
How Do I Become An Tookan Agent?
Tookan does not directly employ Tookan agent. Tookan is a software company that provides delivery management to companies. Businesses employ their own agents and they use our software to link their tasks with their own agents.Tookan does not: Employ drivers Maintain a job vacancy board Provide work for independent drivers […]
Can I Bulk Import Agents From A CSV Sheet?
Yes, Tookan allows you to bulk import agents at once. Read more about bulk agent import here. Onboarding Agents Drivers are the delivery agents who will be doing the pickup and delivery from one location to another.There are 3 ways to onboard drivers on the platform- 1. Adding agents one by […]
Multilingual: Is Tookan Multilingual? – Agent FAQs
Yes, Tookan is multilingual as Currently we support more then 20 languages including english, arabic, french and many more. Multilingual Platform Tookan’s Agent Mobile app offers you with multiple languages hence it is multilingual So, You can change the language by going to Menu > Settings > Language.Therefore Select the language […]