You can set the agent earnings & pricing rule by activating extension agent earning & pricing > settings > Template > select template > edit > Add task pricing and agent earnings rule. You can also configure base distance fare and extra fare per unit by going to templates. Agent […]
Task Pricing: Can I Create Zones With Fixed Prices
Yes, you can set task pricing based on different geofences. You can configure it under agent and pricing rule. Some additional piece of information for you! Task Pricing And Agent Earning This add-on allows you to track your agent’s earnings with configurable rule settings. You can pay compensation to your […]
Custom Fields: My Agent unable To Edit A Field
Please change the Custom Fields Template settings under Menu>Settings>Templates. Custom fields allow you to capture the information in a form that is specific to your business.You can create multiple templates based on your requirement and you can add as many custom fields in a template as required. Once the template […]
Managers: I Can’t Add Managers On My Platform?
Please check the roles added under Menu > Settings > ACL > Select the Manager from the dropdown (top) > Add role. Now add managers. Add Managers Click on three bar menu option on the top left corner of Tookan dashboard. Select Settings from the expanded menu bar on the […]
Different Timezones: How Does Tookan Cater To it?
In DashboardWhen a task is created from Tookan Dashboard in Different Timezones the local time zone from where the task is being created is considered.Example: Let’s say a task is created in Singapore, the time zone considered is GMT +8hrs. In Bulk UploadIn the case of bulk upload of tasks, the […]
Timezone Setting: Can I Set My Timezone?
Tookan doesn’t allow you to set your own Timezone. It depends on the location of task creation. For setting timezone in Tookan when you are creating tasks via API, send the value of time zone by checking the time zone of your region. To do so click on the below […]
Why Am I not able to Upload A CSV File?
Why Am I not able to upload a CSV File on Tookan ? There can be various reasons for failing a CSV upload Cross-check the file format you are trying to upload. Tookan accepts .CSV file, change the file format and try uploading it in .csv extension Headers in the […]
Why Can’t My Managers See The Tasks Created On Dashboard?
Why can’t my managers see the tasks created on dashboard ? There could be multiple reason that your manager in unable to see tasks on dashboard. Please check the source of task creation (Manually/Customer App, Tookan Form, API, Some Other Platform) Please double-check the team selected while task creation Confirm the form […]
Can’t assign tasks to agents
Can’t Assign Tasks To Agents? There could be multiple reason in failing of task assignment. Please check the source of task creation (Manually/Customer App, Tookan Form, API, Some Other Platform) Please confirm weather the agent is on duty or not Agent has completed the last task assigned, hence not recieving […]
Bulk Tasks: Can I Import Bulk Tasks From CSV file
Yes, Tookan allows you to upload bulk tasks at once. Read more about bulk task import heIre Import Bulk Tasks Tookan’s ‘Bulk Import Tasks’ feature allows you to upload multiple tasks in one go.The ‘Create Task’ button is broken into two parts. All you need to do is click on […]