1. First In First Out Auto allocation method Logic : a. Task queues based on first-in-first-out will have to be maintained at a team level b. If there are multiple unassigned tasks in the queue until the earliest created task get assigned, then the queue wouldn’t move forward (next task […]
Import & Export Agent on Tookan
To add Agents manually you can do so by clicking add agent or by importing CSV file in which you can add their details under the given templates. Sample file download is also available from where you can download the CSV file and edit it. Steps : Click on top […]
Edit/Block/Delete Agent on Tookan
Edit/Block/Delete Agent on Tookan Steps are as follows : Edit Agent Steps to Edit an Agent Click on the three dots icon in the Action column and click on edit. Click on ‘Update’ to save the changes. BLOCK AN AGENT Steps to Block an Agent Click on the three dots […]
Add A Freelancer on Tookan
This feature helps to hire and monitor freelancers on Tookan. You can share all your day’s job with the freelancers in a single click. These freelancers would be able to see the unassigned tasks on the agent app and they can accept them if they want. This feature is also […]
Custom Analytics Using Kato
Custom Analytics Using Kato is another feature of Tookan which allows extracting reports based on various parameters. Kato is a powerful analytics platform that lets you visualize your data in many different formats. Tookan is integrated with Kato and gives you the ability to see your Tookan data in Kato […]
Task Efficiency
There are two key metrics that provide a closer look to understand Task Efficiency. Successful Tasks – Percentage of Successful Tasks On-Time Task – Percentage of tasks completed On-Time There are various evaluation parameters in Tookan Analytics section: 1> Real time 2>Task analysis 3> Performance 4> Effectiveness 5> Efficiency 6> Pricing and Earning […]
Agent Effectiveness
Agent effectiveness parameter is present in analytics section of Tookan dashboard. There are three key metrics that provide a closer look to understand Agent Effectiveness. Time Based Activity – This metric shows the Total Time spent In-Transit vs Idle. Distance Based Activity – This metric shows the total distance traveled during tasks vs Idle. […]
Task Performance
There are two key metrics that provide a closer look to understand Task Performance. Task Performance is yet another parameter which helps you comapre data as mentioned below: 1> Task Completion – This metric shows Successful vs Failed Tasks. 2> Task Punctuality – This metric shows On-Time vs Delayed Tasks. Analytics section helps […]
Real Time Analysis of Data in Tookan
Real Time analysis of data on Tookan can be done from the analytics section on Tookan dashboard. Real Time parameter enables you to monitor the Task Status. Task status can be completed, assigned or unassigned. The agent status can be busy,free or inactive. The data is shown in charts and […]
Teams
In Tookan, Teams are a way of grouping your agents, and operations and can represent many different organizational units. You may use teams to represent markets or geographic areas. Assigning a team is a required option while adding an agent. Each team comprises agents and managers. So one point to […]