Edit A Notification Edit A Notification : You can edit the content of notification by clicking on the three dots under actions of every notification. Once selected you can edit the content and click on update to save the changes. You are free to do it for SMS, email and webhook notification. […]
SMS & Email Notifications
SMS & Email Notifications SMS & Email Notifications : Tookan completely automates the communication process by sending customized notifications in the form of email and SMS, to the customers associated with each task. Go to Menu > Settings > Notifications to enable, disable or edit the content for each trigger. Request Received: This is triggered when […]
Connect Your Account To An SMS Gateway
Connect Your Account To An SMS Gateway To Connect Your Account To An SMS Gateway Go to Menu > Extensions > Select one of the following SMS gateways > Click on Get it now
Feedback From Customer
Feedback From Customer Feedback From Customer : Once the task is complete, the same tracking link converts into a feedback page. Therefore The customer also receives an SMS and email with a link, asking for the feedback. The customer can rate their experience with a star rating and also leave […]
Order Tracking Web-Link
Order Tracking Web-Link Order Tracking Web-Link When the agent taps “Start a Task” on the mobile app, a notification in the form of SMS and email (if captured) is sent to the customer associated with the task. The message also contains a tracking link which allows the customer to view […]
Task Pricing And Agent Earning in Tookan
Task Pricing And Agent Earning in Tookan This add on allows you to track your agent’s earnings & task pricing with configurable rule settings. You can pay compensation to your agents or calculate pricing for the customer on any value in the custom fields of the template. Once activated the […]
Task Attributes
Task Attributes Task Attributes : You can select from the list of attributes you would like to have in your Agent’s mobile app. Therefore Based on your selection, your agents will see the selected attributes in the task details page in their mobile apps.Go to Menu > Settings > Agent App […]
Missions on Tookan || Jungleworks
A Missions on Tookan consists of multiple tasks belonging to multiple workflows (Pickup & Delivery/ Appointments/ Field Workforce), spanning across multiple days and each task could be assigned to multiple agents. Features of Missions Let’s take the case of a construction project where there might be a requirement of multiple […]
Pooling auto allocation method on Tookan
An agent is now capable to perform another task while doing the first in one go with Pooling when using the Batch Wise auto allocation method. Currently, the pooling feature works for the tasks created on the dashboard or from API. To Enabling Pooling auto allocation method on Tookan : […]
Auto Allocation on Tookan
Auto allocation feature helps to assigned agent for a task automatically. To enable/disable Auto Allocation go to Menu > Settings > Account Setup > Auto Allocation. The auto assignment will work based on two parameters: Nearest agent (based on displacement) Available agent (based on the time slot) Methods to configure the push notifications […]