What’s new

Upcoming: Widget revamp UI of the web widget will be revamped and improved for an aesthetic look along with new features for the customers.   Series Campaign: You no longer have to hustle with creating instant campaigns for engaging with customers through various channels, Now you can create user journeys […]

Ticketing

Hippo Ticketing- Hippo Ticketing helps you streamline customer support tickets. It provides all the context you need to resolve issues and also allows you to prioritize, track, and automate routine support tasks.     How to Enable Enabling Hippo ticketing is fairly easy. You need to go to your dashboard […]

FAQs

How to create a template for my customers that ” I’m not around. Will get back to you shortly “ Ans: You can set the office hours for this feature, set the time, and when the offline hours start it will send the offline message response to the customer. Settings […]

In App Messages

In-app messages are the support you provide to your customers on the app. It can be: Facilitating onboarding Sharing product updates Offering chat support Promoting relevant offers

Push Notifications

With Push notifications, you have the freedom and flexibility to automate notifications based on user behaviour on your app or site. You can also segment your audiences to ensure that the content you’re sending is relevant, timely, and personalized. If your push notification platform doesn’t offer these features, find one […]

Email

Email marketing is a critical part of any business’s marketing strategy. It enables you to target different segments of your audience on a one-to-one basis with highly customised and personalised messaging. Various features that go hand in hand with email are: Precise Segmentation Email list management Right time  Fine-tuned A/B […]

SMS

Hippo comes integrated with Plivo and you can use it as soon as Hippo is enabled. You can also use any other service that you are already using like Twilio, Exotel, etc.   You can use SMS to: Drive revenue by promoting deals, offers, and discounts on your product/services Alert […]

WhatsApp Chat

You can now provide customers with real-time support on the website itself or on WhatsApp. WhatsApp is a better channel for conversation because you can provide support 24*7 even if your marketplace app or site is closed. On the customer’s end, the chat will be done on WhatsApp whereas on […]

WhatsApp Broadcast

WhatsApp has been integrated with Hippo to make your campaigns more personal, diversified and successful.   Why use WhatsApp: WhatsApp has over 2 billion users and over 500 million daily views which makes it highly unlikely for anyone who visits your website/app to not use WhatsApp. And with over 98% […]