Configurations In this section, you can set up your email/SMS or Whatsapp account to be used as a channel of engagement. Email Configuration: HIPPO allows you to configure a domain to send email campaigns to your contacts. You can configure your domain by going to Engagement Automation>> Settings >> Configuration […]


Surveys Surveys let you collect information from the users via a form. You can easily create and share online forms and surveys, and analyze responses in real-time.   Create a Survey You can create an online form easily. To create a survey go to Engagement Automation>> Settings>> Surveys>> Create New […]


Dove-Soft DOVE SOFT provides Integrated Cloud Communications Solutions across SMS, Voice, and Email. Dove Soft provides a complete range of communications services through API/SMPP that customers can directly integrate into their applications, Applications built by Dove Soft to meet many common business requirements, and customized solutions tailor-made to business-specific needs. […]


Unifonic Unifonic instantly sends SMS messages such as transactional alerts, critical notifications, & promotional campaigns globally. You can engage customers with personalized offers, timely promotions, and special deals to maximize brand awareness, increase conversions, and boost customer loyalty while improving ROI.   Configure Unifonic for SMS  Below is a step-by-step […]


Plivo Plivo offers a simple, quick, and scalable way to modernize customer communications. Businesses of all sizes from growing startups to public companies rely on Plivo to deliver better customer experiences.   Configure Plivo for SMS  Below is a step-by-step explanation for setting up Plivo as your desired SMS provider on […]


Twilio Twilio is a customer engagement platform used by hundreds of thousands of businesses and more than ten million developers worldwide to build unique, personalized experiences for their customers. Configure TWILIO for SMS  Below is a step-by-step explanation for setting up Twilio as your desired SMS provider on HIPPO. Before you go ahead, […]

SMS partners

SMS partners HIPPO has integrated with SMS gateways such as Twilio, Plivo, Ezagel, Unifonic, Bue, and Dove-soft providers. Twilio Plivo Unifonic Dove-Soft

SMS Regulations for India

SMS Regulations for India The Telecom Regulatory Authority of India (TRAI) has released The Telecom Commercial Communication Customer Preference Regulation (TCCCPR) 2018 with the aim to regulate Unsolicited Commercial Communication (UCC) and make the unorganized SMS process more transparent. TRAI has formulated new guidelines to prevent SMS scams and bring […]

Choosing a phone number

Choosing a phone number There are three types of phone numbers through which brands can engage in SMS Marketing: Short Codes, 10 Digit Long Code (10 DLC), and Toll-Free Number.   Short Codes Short Codes are five to six-digit numbers that marketers can purchase and use to send SMS messages. […]

SMS Glossary and Process

SMS Glossary and Process Multiple parties are involved in the process of sending and receiving an SMS. Refer to the glossary below for information on the various SMS-related entities.   Terms to Know Term Description Brand The entity or business that is communicating with the consumer. Some examples of brands […]