Major Components

Major Components Let’s understand the major components of the ticketing system.   1. The Dashboard The dashboard displays statistics regarding the tickets to track the efficiency of the team. You can also apply filters for viewing the data as per your need. Watch this video to learn more:   2. […]


Hippo Ticketing With HIPPO Ticketing you can track, prioritize, and solve customer support tickets in one place. HIPPO ticketing lets you: Create tickets through chatbots, live chat, or a ticketing dashboard Keep track of previous tickets Automate support for recurring issues through Helpdesk or Chatbots Real-time support through agents Create […]

Stakeholders in HIPPO

Stakeholders in HIPPO Stakeholders can be the users of the HIPPO platform. There are two key users of the HIPPO dashboard and the mobile application: Administrator: The administrator has full access to all the functions and can configure the business settings, and add and manage: contacts, agents, campaigns, etc. The […]

Business settings

Business settings Setting up your business profile is one of the key first steps while starting up on HIPPO. You can set your profile by going to the business settings in the left-side menu.   Business Profile Business logo: You can upload your business photo or logo image here as […]