How to access HIPPO Ticketing features? How to add Ticketing Agents? Understanding Ticket Form and Fields Understanding Ticket Statuses
Major Components Let’s understand the major components of the ticketing system. 1. The Dashboard The dashboard displays statistics regarding the tickets to track the efficiency of the team. You can also apply filters for viewing the data as per your need. Watch this video to learn more: 2. […]
Understanding Ticket Form and Fields
Understanding Ticket Form and Fields The ticket form helps you collect all the facts you need at the very first step, eliminating the need for you to go back and forth to the customer with more questions. Support agents can create a ticket on behalf of the customers in two […]
How to add Ticketing Agents?
How to add Ticketing Agents? In the Hippo, you can add ticket agents from the “Agents” tab on the side menu of the “Chat Dashboard“. Kindly follow the steps below: Click on the “Agents” tab from the side menu and then click on the “Invite Members” button on the top […]
How to create a ticket?
How to create a ticket? In Hippo either agents can create a ticket on behalf of your customers or your customers can directly create it. There are three ways to create a ticket: 1. Hippo Widget and Bot If you want to give an option to your customers to […]
How to access HIPPO Ticketing features?
How to access HIPPO Ticketing features? For providing better support to users you can use the Hippo Ticket feature. Just select the Ticketing option on the side menu on the HIPPO chat dashboard and you will be redirected to a separate dashboard for HIPPO Ticketing.
Hippo Ticketing With HIPPO Ticketing you can track, prioritize, and solve customer support tickets in one place. HIPPO ticketing lets you: Create tickets through chatbots, live chat, or a ticketing dashboard Keep track of previous tickets Automate support for recurring issues through Helpdesk or Chatbots Real-time support through agents Create […]
Stakeholders in HIPPO
Stakeholders in HIPPO Stakeholders can be the users of the HIPPO platform. There are two key users of the HIPPO dashboard and the mobile application: Administrator: The administrator has full access to all the functions and can configure the business settings, and add and manage: contacts, agents, campaigns, etc. The […]
Business settings Setting up your business profile is one of the key first steps while starting up on HIPPO. You can set your profile by going to the business settings in the left-side menu. Business Profile Business logo: You can upload your business photo or logo image here as […]
Quick Start Guide: Admin (Links to relevant topics)