WhatsApp messages are not being delivered, what could be the reason? If you are using WhatsApp messaging via Twilio, kindly ensure the following points in order to resolve the issue: Twilio account is approved on the WhatsApp After approval, the “WhatsApp template” is verified Sufficient credits are available on the […]
How to delete a chatbot?
How to delete a chatbot? Go to HIPPO dashboard>Bots>Click on Bot>Deactivate status or delete the bot
WhatsApp Configuration
Set up WhatsApp: -> Click Engagement Automation -> Click Config -> Click WhatsApp -> Choose one of the integrations(Direct/Twilio) -> Add details/scan QR code from phone -> Click Save
What’s new
Product Updates: January 2023 December 2022 November 2022 October 2022 September 2022 August 2022 July 2022 June 2022 May 2022 April 2022 March 2022 February 2022 January 2022 December 2021 January 2023 Help Center: We have introduced Help Center on the HIPPO. You can access this option under the “Chats” […]
HIPPO Ticketing
Overview Getting Started with HIPPO Ticketing Major Components
FAQs
How to create a template for my customers that ” I’m not around. Will get back to you shortly “ Ans: You can set the office hours for this feature, set the time, and when the offline hours start it will send the offline message response to the customer. Settings […]
Push Notifications
With Push notifications, you have the freedom and flexibility to automate notifications based on user behaviour on your app or site. You can also segment your audiences to ensure that the content you’re sending is relevant, timely, and personalized. If your push notification platform doesn’t offer these features, find one […]
Overview Email marketing is a critical part of any business’s marketing strategy. It enables you to target different segments of your audience on a one-to-one basis with highly customized and personalized messaging. Hippo’s email channel allows you to engage with your customers by sending them the right emails at the […]
WhatsApp Chat
You can now provide customers with real-time support on the website itself or on WhatsApp. WhatsApp is a better channel for conversation because you can provide support 24*7 even if your marketplace app or site is closed. On the customer’s end, the chat will be done on WhatsApp whereas on […]
Overview WhatsApp is one of the most popular global mobile messenger apps worldwide, with approximately 2 billion monthly active users, outranking Facebook Messenger at 1.3 billion and WeChat at 1.2 billion users. An average WhatsApp user spends more than 30 minutes per day on WhatsApp, which results in WhatsApp messages having […]