Quick Start Guide: Admin (Links to relevant topics)
WhatsApp messages are not being delivered, what could be the reason?
WhatsApp messages are not being delivered, what could be the reason? If you are using WhatsApp messaging via Twilio, kindly ensure the following points in order to resolve the issue: Twilio account is approved on the WhatsApp After approval, the “WhatsApp template” is verified Sufficient credits are available on the […]
How to delete a chatbot?
How to delete a chatbot? Go to HIPPO dashboard>Bots>Click on Bot>Deactivate status or delete the bot
WhatsApp Configuration
Set up WhatsApp: -> Click Engagement Automation -> Click Config -> Click WhatsApp -> Choose one of the integrations(Direct/Twilio) -> Add details/scan QR code from phone -> Click Save
What’s New- Hippo Latest Updates
What’s New—Hippo Latest Updates Welcome to the Hippo Latest Updates section, where we highlight the newest features, enhancements, and optimizations. At Hippo, we believe that staying ahead means constantly evolving and innovating to meet your needs. Our goal is to ensure you have the most effective and user-friendly tools at […]
HIPPO Ticketing
Overview Getting Started with HIPPO Ticketing Major Components
FAQs
How to create a template for my customers that ” I’m not around. Will get back to you shortly “ Ans: You can set the office hours for this feature, set the time, and when the offline hours start it will send the offline message response to the customer. Settings […]
Push Notifications
With Push notifications, you have the freedom and flexibility to automate notifications based on user behaviour on your app or site. You can also segment your audiences to ensure that the content you’re sending is relevant, timely, and personalized. If your push notification platform doesn’t offer these features, find one […]
Overview Email marketing is a critical part of any business’s marketing strategy. It enables you to target different segments of your audience on a one-to-one basis with highly customized and personalized messaging. Hippo’s email channel allows you to engage with your customers by sending them the right emails at the […]
WhatsApp Chat
You can now provide customers with real-time support on the website itself or on WhatsApp. WhatsApp is a better channel for conversation because you can provide support 24*7 even if your marketplace app or site is closed. On the customer’s end, the chat will be done on WhatsApp whereas on […]