Author supportjwork

Agent App – Offline Capability Tookan’s agent app offline capability gives the power to your field workforce to work anytime and anywhere — — totally unplugged. The application lets you access and take action on all your tasks for the given day without the internet connection. Easy Access Easily access all […]

Going Off Duty There are two ways to go off duty. You can simply slide the green toggle switch which appears in the menu in On Duty section. Secondly, you can use the log out button. Once you go off duty or log out, you’ll no longer be active. checkout […]

Multiple Language Support Tookan’s Agent Mobile app offers you with multiple languages: Therefore You can change the language by going to Menu > Settings > Language.Thus Select the language you want to use and restart the app for the new language setting to take effect. Firstly Multiple Language Support On iOS […]

Tookan app Menu The Tookan app menu includes the following:  Profile  Notifications  History  Earnings  Support  Tutorials  Settings Profile You’ll be able to view your profile by clicking on this option. The information in your profile can be edited at any point of time. To edit the information click on the […]

Setting 30 Minutes Reminder A pop up appears when 30 minute of reminder are left to complete a task. It appears only when you have acknowledged/accepted a task but have not yet started.

List, Calender And Map View To know about List, Calender And Map View – List View All the current days tasks appear in a scrollable list view at the homepage of the app. Scroll up and down to view the tasks, and to know their corresponding details, you can click […]

Go to Menu in agent app > History > Select a task  Task history shows you the time at which you:  Accepted a task,  Started a task,  Arrived at destination, and  Successfully completed a task When you click successful/failed, you’ll be able to view the task history just below the action block. You can also […]

Proof of Delivery Delivery of proof can be updated in 3 different ways:  By adding : Notes  Images  Signature barcode  Image caption These fields appear on screen only if the user has selected them from the back end (dashboard), after you click on the “Arrived” button. It is entirely the […]

Complete A Task-Tookan Complete A Task-Tookan Once you collect all the necessary and mandatory information required as a proof of delivery, swipe on “Successful” button at the bottom of the screen to complete the task. If you are unable to get the required information for the field, swipe on “Failed“. […]

Arriving At Destination Arriving At Destination : Once you reach the destination, swipe the “Arrived” button at the bottom of the active task. This will send a notification to the customer as well as the owner about your arrival at the destination. Clicking on the arrived button will also give […]